Eliza Rafferty Email & Phone Number

Boston, Massachusetts, United States

Highlights:- Received Customer Success Standing Ovation Quarterly Award in Q2 of 2022- Nominated to attend 2023 National Restaurant Association Show representing SMB Restaurant Success- Selected to work cross collaboratively with Enablement to pilot and provide feedback on Harvard’s Professional Services the Consultant’s Toolkit and Sales Impact Academy Customer Success Advanced Training- Finalist in 2022 internal Hack-a-thon team focused on streamlining various Beta projects for new features, final presentation with company founders and additional senior leadership teamProvide consultative support and guidance to customers through regular meetings and stratgetic business reviews in order to align on their goals and show ROI. This has resulted in improved customer health scores and growing ARR for customer segment.Strong track record of successful cross-collaboration, pulling together different teams efficiently to solve for customer pain points or feature requests. Additional projects to improve and develop internal systems and enablement for growing department.Ability to work independently, utilizing resources for escalations - recommend detailed action plans to managment with supporting documents and sentiment for approval.

Cambridge, Massachusetts, United States

A passion for learning and a desire to do something new led me to start Kitchen Counter Bar, a cheese & charcuterie service. Bringing together my love of food and design, passion for hospitality and entrepreneurial spirit it has become a creative and social outlet. IG: kitchen_counter_bar

Cambridge, Massachusetts

Lead the daily operations of the Sales and Production team at exclusive venue contracts. Act as the key point of contact between internal departments and external clients/vendors. Be the first line of defense for any issues, questions or concerns negotiating and signing off on high-level decisions.Build and grow relationships with strategic clients and partners providing excellent customer service, creative problem solving and guidance. Work with clients to define event goals that translate into customized proposals. Responsible for all aspects of profitable planning, personally manage events on site acting as client advocate, communicating all aspects with management team and vendors.Proactively define company projects using data to identify and solve problems. Create inter-department task forces to execute solutions. Collaborate daily with internal departments providing clear communication over various platforms resulting in successful outcomes.

Boston, Massachusetts

Hire and coordinate staff for all company events, improved the scheduling system for more efficiency. Worked across departments to create event schedules, truck routes and equipment lists. Managed events on site acting as client and vendor liaison, ensuring successful and smooth outcomes. Identified new clients and arranged for introductory meetings and tastings.

Provide support to owners on high-level domestic and international fashion photo shoots. Arrange for all travel and lodging logistics for talent and crew. Schedule and manage model go-sees, creating look books and available options for clients. Research, scout and secure photo shoot locations. Compile all wraps for shoots; collecting and paying all invoices and actualizing budgets.