Elizabeth Phelps Email & Phone Number

Solution Consultant leading teams to a cohesive, integrated result including Sigma Solutions’ Catalog-driven applications – CPQ, Order Management, and Portfolio Inventory – as well as legacy and external systems. Manages multiple issues concurrently, producing results quickly, and reacts to changing requirements. Guides business solutions that utilize full capabilities of existing systems. Consistently delivers a usable product from audience-specific documentation to production-ready systems to long-term skills in a team. Nurtures strengths in team-members and constructively mentors through challenges.

Enterprise Lead crafting complex models supporting Residential, Enterprise, and Wholesale telecommunication product structures utilizing TMForum guidelines across the entire PSR (Product/Service/Resource) model. Principal Enterprise Catalog SME (Subject Matter Expert) leading transformation projects utilizing Sigma Catalog and Sigma CPQ. Liaison to client business and IT representatives to determine requirements and an integrated solution. Developed scope, timelines, and resource models. Included hands-on experience as well as directing a global staff.

Chief point of contact for IT to business stakeholders focusing on transport products, including Private Line, Ethernet Private Line, and Wavelengths. • End-to-end functional SME (Subject Matter Expert) creating an SOA-modeled architecture between quoting and ordering, workflow, logical and physical inventory, billing, ticketing, and data management. • Coordinator of cross-domain activities and artifacts for emerging systems as well as legacy applications.• Introduced a Product Catalog with an independent data source.• Streamlined processes and consolidated systems improving communication and requirements between IT and product sponsors.

Chief point of contact for IT to business stakeholders for the Unity program. End-to-end functional SME (Subject Matter Expert) creating an SOA-modeled architecture between Siebel (quoting and ordering), Savvion (workflow), and Granite/Network Engineer (logical and physical inventory). Coordinated cross-domain activities and artifacts for emerging systems as well as legacy applications.

Led the Single Source Quoting application team and contributed to the architecture of the Siebel Quoting and Ordering implementation. Helped manage and lead JAD sessions across domains and across roles – including architects, analysts, project managers, developers, and stakeholders – to promote a cohesive and solidly architected end-to-end solution for Unity.

Designed and developed, in Java, for the Online Customer Service Center (OCSC) application. Created order entry capabilities for private line services for internal users as well as service productivity graphing flows for external users.

Developed the User Interface for Alexandria, a backup and storage application. Worked on a UI team to create a Java-based application to proprietarily interface with the C-based core application, allowing the user to easily configure a complex suite of back-up routines.

Apple Computer Technical Support (1989 – 1992)