- Built product knowledge base and all-time-zones covering support center from the ground up.- Organized the international support team to cover all time zones audience; Achieved really short response time and increased customer satisfaction rate.- Built Healbe Customer Help Center as a self-help troubleshooting platform, with constantly updating short articles and step-by-step guides.- Created Manual and FAQ content; Build the product knowledge base with more than 500 tagged short replies based on user experience researches.- Engaged in on-boarding content creating and developing.- Reorganized Customer's Feedback Reporting; Constantly analyzing relationships between product development, marketing strategy and user experience.- Built the common logistic and accounting platform to track the whole lifecycle of product;- Working closely with Customer Success to create and maintain an enterprise-grade experience across all touch-points of the customer lifecycle.- Leading, inspiring, and motivating the team; - Maintaining a strong understanding of Healbe production and the value we are delivering to our customers.- Identifying opportunities for improvement in processes and quality standards to ensure customer satisfaction, customer loyalty, and overall team productivity.

Established and maintained customer relationships, communicates with customers to provide technical information;Built and expanded the number of Healbe communication channels; Respond to requests for assistance Tier 1,2,3Follow-up with existing customers via service desk and emailReport proprietary system inconsistencies (bugs)Assists customers on all issues, acts as a liaison between the customer and Healbe Corp personnel, answers questions, offers solutions, and researches issues in a timely and positive manner.Create the quick reply scripts with the R&D team

Build the content strategy as initial communication with customers based on user experience and product valueCreating the content planWorked with the Marketing Department and R&D to develop timely and relevant communications for various trigger points in the customer lifecycleAssisted with the development and management of customer communications and general correspondenceCopywriting and proofreading all content for customers

Created the strategy of fitness-club development; Co-organizing the PROFIT LLC;Identified and analyzed the target audience, created the strategy to attract clients;Maintaining clients base;Organizing the clients feedback aggregation, analysis and problem solving;Co-organizing communications between clients and staff;Improving clients satisfaction rate;Managing instructors and trainers team (analyzing performance, planing development, motivating employees to complete personal sales plans);Fitness Events co-organizing and promoting;

Monitoring the progress of clients and adapting programs based on the needs of the client. Created helpful plan regarding nutrition, lifestyle changes, and weight control. Experienced in instructing different types of exercise.Participated in Fitness Events organizing and promoting

Guided clients in safe exercise practices.Created authors wellness workout methodic.Identified any physical limitations of clients, and created plans that took them into account.Served as an encouraging supporter by giving clients the tools necessary to change their physical, mental, and emotional well-being.Performed in-depth fitness assessments before creating individual fitness plans.Led group fitness classes, as well as one-on-one training sessions.Advised clients about nutrition and dieting upon their request.Promoted a happy and safe environment for all.

Teaching aerobics, choreography and weight-training according to client's needsAll - in - schedule classes certificated instructor: - functional trainings; - power- yoga- pilates- dance aerobics- step aerobics- cardio strike- Real Ryder (cycling)Shared excellent knowledge of exercise science and medical terms associated with fitness and health with clients and groups of clientsMotivating and inspiring clients in defining and meeting fitness goalsWorking in any time of the day and on weekendsPlaning exercise routines and monitoring client's fitness level