Ella V. Email & Phone Number

Boston, Ma, Us

•Understand and articulate the information architecture, workflows, and processes surrounding the user experience.•Executed all visual design stages from concept to final hand-off to engineering.•Collaborated with different cross-functional teams and product management to define and implement innovative solutions for the product direction, visuals, and experience.•Coordinated priorities and developed plans related to the design, development, programming, testing, implementation and user support.

Chicago, Illinois, Us

•Created wireframes, user flows, process flows and site maps to effectively communicate interaction and design ideas.•Collaborated closely with cross-functional team members to help inform future roadmaps and turn vision into reality, thoughtfully incorporating team feedback into designs.•Conducted user research and usability tests.

•Act as a UX subject matter expert with in-depth knowledge of user interface best practices and standards, leveraging research-related services, competitive analysis and creative thinking to support recommendations.•Modify and revise existing designs to meet changing customer preferences.•Translate business needs into clear customer-focused solutions.

•Assisted customers with order decisions and making suggestions in terms of food and drinks making a wonderful culinary experience. •Generated bills according to orders and operated POS for bill collection.•Did inventory management, provided training to employees and handled complaints from customers.

•Work across cross-functional teams, partnering with other agents to identify opportunities, explore solutions, and take concepts from ideation to execution. •Build effective working relationships with stakeholders throughout the advertising, marketing, and sales process.

Columbus, Oh, Us

•Ensured high levels of customer satisfaction through excellent sales service•Approached browsing customers and initiated conversations to determine buying preferences•Assessed customer needs and provided assistance and information on products.

Washington, D.C., Us

•Identify product improvement opportunities and analyze how a new product satisfies market needs and consumer preferences.•Lead research tasks such as creation of surveys, interviews, use of analytic and feedback tools with follow-up synthesis and summaries.

Ux / Ui / Immersion, Ux Design

Bachelor'S Degree, Business Administration And Management, General

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication