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Elle Ferns Email & Phone Number

Technical Program Manager at UserTesting
Location: Edinburgh, Scotland, United Kingdom 12 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
UserTesting
Role
Technical Program Manager
Location
Edinburgh, Scotland, United Kingdom
Company size
1820 employees

Who is Elle Ferns? Overview

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Quick answer

Elle Ferns is listed as Technical Program Manager at UserTesting, a company with 1820 employees, based in Edinburgh, Scotland, United Kingdom. AeroLeads shows a matched LinkedIn profile for Elle Ferns.

Elle Ferns previously worked as Technical Administrator at Usertesting and Project Coordinator at Blueface, A Comcast Business Company. Elle Ferns holds Bachelor Of Arts (Ba), Music Technology, Second Class Honours from National University Of Ireland, Maynooth.

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UserTesting

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Profile bio

About Elle Ferns

Elle Ferns is a Technical Program Manager at UserTesting. Colleagues describe them as "Elle's ability to diagnose and resolve complex technical issues is truly impressive. Her vast technical knowledge combined with her strong problem-solving skills made her a valuable asset to our team. However, what truly set Elle apart was her commitment to providing excellent customer service. She consistently went above and beyond to ensure customers felt valued and heard. As a mentor, Elle was equally outstanding. She took the time to listen to her colleagues' concerns and provided clear, practical guidance to help them improve and succeed. Elle had a real impact on the personal and professional development of those around her and was a real asset to our team. Finally, Elle's expertise in managing improvement projects was truly exceptional. She was able to develop strategies that addressed complex issues in a systematic and efficient manner. Her ability to prioritize tasks, manage resources and communicate effectively was essential in delivering successful projects. In conclusion, I wholeheartedly recommend Elle for any future opportunities. Her impressive technical skills, exceptional customer service, and outstanding project management capabilities make her an invaluable asset to any team."

Current workplace

Elle Ferns's current company

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UserTesting
Usertesting
Technical Program Manager
Edinburgh, GB
Website
usertesting.com
Employees
1820
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12 roles

Elle Ferns work experience

A career timeline built from the work history available for this profile.

Technical Administrator

Current
Usertesting

Edinburgh, Scotland, United Kingdom

Mar 2024 - Present

Project Coordinator

Blueface, A Comcast Business Company

Edinburgh, Scotland, United Kingdom

- Managed business critical projects- Key contributor to PMO resource management efforts- Prepared multiple departments for a company wide audit- Assisted in the rollout and development of PMO framework

Oct 2021 - Oct 2023

L2 Support Engineer

Blueface

Dublin, Leinster, Ireland

Tier 2 Support for Blueface Wholesale and Enterprise.- Ensured technical issues are resolved within OLA/SLA timeframes- Testing and replication of hardware and software issues- Compiled and delivered performance analytics to internal and external stakeholders- Developed internal tutorials, processes and procedures for ticket handling, device and software.

Jan 2019 - Oct 2021

Onboarding And Training Specialist

Blueface

IFSC, Dublin

Post-Sales Onboarding for the Blueface UCaaS Product.- Account Setup and configuration- National and International Number Porting- Hardware allocation and provisioning- Remote Training of new customers, and new staff

Oct 2017 - Jan 2019

Sales Office Administrator

Furlong Flooring

County Dublin, Ireland

Jul 2017 - Oct 2017

Sales And Account Manager

Needls.Com

Toronto, Canada

Aug 2016 - Apr 2017

Sales Representative

Carphone Warehouse

Airside Retail Park, Swords, Co. Dublin

Aug 2014 - Nov 2014

Retail Sales Assistant

Katbolou

County Mayo, Ireland

Sep 2012 - May 2013
Team & coworkers

Colleagues at UserTesting

Other employees you can reach at usertesting.com. View company contacts for 1820 employees →

TV Tom Valentin Tom Valentin Colleague at Usertesting San Mateo, California, United States, United States View → RB Ryan Bullock Ryan Bullock Colleague at Usertesting Boulder, Colorado, United States, United States View → KT Karisa Tzeng Karisa Tzeng Colleague at Usertesting San Francisco Bay Area, United States View → AA Ahmad Ali Ahmad Ali Colleague at Usertesting Lahore, Punjab, Pakistan, Pakistan View → GG Galem Girmay Galem Girmay Colleague at Usertesting London, England, United Kingdom, United Kingdom View → AB A'Keiba B. A'Keiba B. Colleague at Usertesting San Francisco Bay Area, United States, United States View → KV Kristy Vallance Kristy Vallance Colleague at Usertesting Edinburgh, Scotland, United Kingdom, United Kingdom View → AM Alexander Mayer Alexander Mayer Colleague at Usertesting Dillsburg, Pennsylvania, United States, United States View → AK Amir Kumar Amir Kumar Colleague at Usertesting London Area, United Kingdom, United Kingdom View → SJ Sarah Jackson Sarah Jackson Colleague at Usertesting Atlanta, Georgia, United States, United States View →
1 education record

Elle Ferns education

FAQ

Frequently asked questions about Elle Ferns

Quick answers generated from the profile data available on this page.

What company does Elle Ferns work for?

Elle Ferns works for UserTesting.

What is Elle Ferns's role at UserTesting?

Elle Ferns is listed as Technical Program Manager at UserTesting.

Where is Elle Ferns based?

Elle Ferns is based in Edinburgh, Scotland, United Kingdom while working with UserTesting.

What companies has Elle Ferns worked for?

Elle Ferns has worked for Usertesting, Blueface, A Comcast Business Company, Blueface, Furlong Flooring, and Needls.Com.

Who are Elle Ferns's colleagues at UserTesting?

Elle Ferns's colleagues at UserTesting include Tom Valentin, Ryan Bullock, Karisa Tzeng, Ahmad Ali, and Galem Girmay.

How can I contact Elle Ferns?

You can use AeroLeads to view verified contact signals for Elle Ferns at UserTesting, including work email, phone, and LinkedIn data when available.

What schools did Elle Ferns attend?

Elle Ferns holds Bachelor Of Arts (Ba), Music Technology, Second Class Honours from National University Of Ireland, Maynooth.

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