- Managed a fully remote international team of 6, hosting daily team meetings to promote communication - Implemented strategies to reduce order processing, invoicing and email response time from multiple weeks to within 2 business days - Built relationships with key stakeholders through the business improving communication and transparency between departments - Managed UAT for the integration of Netsuite to Salesforce over 3 different instances to create one invoicing stream for all commodities - Created extensive documentation and trained multiple departments on new and existing processes - Audited and maintained 9 fulfilment systems, creating reports to streamline the removal of access in non-automated systems - Co-chaired the employee resource group for disabilities which entailed organising events for speakers, raising awareness and building inclusivity for visible and invisible disabilities - Created reports using Salesforce to track and ensure SLAs were being met and maintained

- Provided one to one meetings with team members focusing on development and training opportunities from reviewed calls and emails - Reviewed and restructured of the refund and discount process improving lost revenue - Ran weekly team meetings to review KPI and adjust assignment of tasks to increase booking rates and customer satisfaction

- Responded to beauty professionals and customers over phone and email providing a high standard of customer service - Fulfilled on-demand bookings in a minimum of 2 hours by reviewing and reorganizing schedules of beauty professionals in the area to optimise bookings - Processed all complaints on Jira and liaise with the Quality team for resolutions

- Solely managed of second branch in Whanganui 2-3 times a week whilst Technicians serviced spas in the area - Launched a new scheduling system to maximise jobs completed by our technicians - Recruited and trained new employees - Completed UAT for Hotsprings HQ on their launch of Salesforce for parts stock levels and ordering

- Contacted leads to generate sales and manage the sales lifecycle - Assisted with the re-structure and design of two new websites and maintenance after their launch - Collated customer information onto a CRM database - Became a point of escalation for customer complaints in-store, over the phone and on Google Reviews - Generated invoices for technician hours and parts used on repairs

- Assisted in the recruitment and training of new staff - Undertook quality assurance on emails and calls and provide coaching on areas needing improvement - Tracked and adjusted KPI of calls and emails to ensure optimal customer satisfaction and efficiency of the team - Managed all escalated complaints ensuring fair resolution for both students and employers

- Handled 60+ inbound calls a day to provide preliminary job screening for students and assisting employers in creating job listings. - Mediated complaints between students and employers over phone and email

Manage time exceptionally to ensure all mail was delivered on time, work in a fast paced and organized fashion, maintain confidentiality, work independently, ensure all work was done to a high level of accuracy.

Create a fun and inviting game area, ensure safety of players was monitored and upheld, clean the field, service and clean the paintball guns, handle cash, give clear and concise direction/instruction to players.

Provide excellent front facing customer service, ensure store was clean and tidy, stock take, prepare and make back to school boxes of stationary for Primary schools around the district.