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@gympass.com
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Ellen Gargiulo is listed as Customer Experience Specialist at Gympass, a with 1367 employees, based in Madrid, Community of Madrid, Spain. AeroLeads shows a work email signal at gympass.com and a matched LinkedIn profile for Ellen Gargiulo.
Ellen Gargiulo previously worked as Customer Solutions Specialist at Itaú Unibanco and Bar Manager at Concourse Bar Austrália. Ellen Gargiulo holds Advanced Diploma In Leadership And Management from Mercury College Sydney – Sydney, Austrália.
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Proactive professional style, focused on quality, excellence, agility and promptness to obtain results with the ability to adapt the way of communication when interacting with different types of people. Capable of multitasking and working efficiently individually or in a group set.Native portuguese speaker, fluent in english, intermediate spanish (currently studying) and basic ItalianAvailable to move to anywhere in Europe or Oceania
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A career timeline built from the work history available for this profile.
Madrid, Community Of Madrid, Spain
- Providing support B2B and B2C in english and portuguese for customers based in UK and Brazil, focusing on payments, complaints and consumer rights;- Fraud prevention and fraud analysis – handling situations where users or partners had faced any kind of fraud in the Gympass’s app;- Predictive Analysis via PBI and contact by email, phone and whatsapp;- Handling critical and special cases with assertiveness and empathy
São Paulo, São Paulo, Brasil
- Customer Services support via phone to offer information about financial/banking products and services, banking transactions, sales negotiation, retention, refunds and compensation according to the area’s budget;- Answering ombudsman calls to solve customers issues, complaints or questions;- Opening processes to report situations involving scams, fraud and other bank security issues
Sydney
- Management of the bar and general Customer Service;- Opening and closing the premise and cashier;- Training staff (processes and procedures);- Stock control and roster;- Solving conflicts involving staff and/or customers
São Paulo, São Paulo, Brasil
• Supporting the team who deal with Animal Healthy's products exportation;• Issuing invoices for exportation in triangular operations, using Protheus and MAPs Systems
São Paulo, São Paulo, Brasil
• Responsible for monitoring in a daily basis the finished product's sales orders for Coca-Cola System Manufacturers and direct customers in order to ensure the best level of service;• Analysing and managing the demand for non-carbonated beverages (involves analysis and management/follow-up of the order backlog from inclusion in the SAP system to shipment and unloading of products for retail sale, in addition to forwarding non-conforming deliveries);• Evaluation of Demand x Accomplished reports;• Analysis and fulfillment of KPI's and demand forecast accuracy;• Active participation in S&OP meetings;• Sales monitoring (Weekly/Monthly Evolution);• Assistance to Coca Cola manufacturers and shareholders, involving the resolution of problems in delivering products, including damaged loads, product rupture, among others;• Technical visits to System's manufacturing customers for business review and improvement opportunities.
São Paulo, São Paulo, Brasil
Customer Service and Ombudsman Supervisor (back office team) - 2009:• Motivational and theoretical training for the team;• Direct resolution of complaints considered high negative impact level to the company’s imageCustomer Care Specialist Sr – 2008 to 2009:• Focus on high-income customers or clients likely to complain outside of the Institution, not allowing their complaints to go to the press, PROCON, BACEN and other institutions that are harmful to the Company's image Customer Care Specialist – 2006 to 2008:• Handling customer complaints coming from SAC (1st level where customers complains or do compliments for our service or employees) or Ombudsman (more critical complaints)
Other employees you can reach at gympass.com. View company contacts for 1367 employees →
Alan Marcos Florencio Andrade
Colleague at GympassCuritiba, Paraná, Brazil
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Nithin Shaji
Colleague at GympassKanayannur, Kerala, India
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Bernardo Guerreiro
Colleague at GympassSão Paulo, Brazil
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Pedro Salgado
Colleague at GympassPonta Grossa, Paraná, Brazil
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Wang Qianv
Colleague at GympassSanta Clara, California, United States
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Vanessa Albuquerque
Colleague at GympassSão Paulo, Brazil
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Walood Walood
Colleague at GympassManama, Capital Governorate, Bahrain
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Gourav Majhi
Colleague at GympassBengaluru, Karnataka, India
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Felipe Menezes
Colleague at GympassGuarulhos, São Paulo, Brazil
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Sofien Djebali
Colleague at GympassTunis, Tunisia
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Quick answers generated from the profile data available on this page.
Ellen Gargiulo works for Gympass.
Ellen Gargiulo is listed as Customer Experience Specialist at Gympass.
AeroLeads has found 1 work email signal at @gympass.com for Ellen Gargiulo at Gympass.
Ellen Gargiulo is based in Madrid, Community of Madrid, Spain while working with Gympass.
Ellen Gargiulo has worked for Gympass, Itaú Unibanco, Concourse Bar Austrália, Zoetis Animal Health (Former Pfizer Animal Health), and Sabb Coca Cola.
Ellen Gargiulo's colleagues at Gympass include Alan Marcos Florencio Andrade, Nithin Shaji, Bernardo Guerreiro, Pedro Salgado, and Wang Qianv.
You can use AeroLeads to view verified contact signals for Ellen Gargiulo at Gympass, including work email, phone, and LinkedIn data when available.
Ellen Gargiulo holds Advanced Diploma In Leadership And Management from Mercury College Sydney – Sydney, Austrália.
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