Ellen Gargiulo Email and Phone Number

- Providing support B2B and B2C in english and portuguese for customers based in UK and Brazil, focusing on payments, complaints and consumer rights;- Fraud prevention and fraud analysis – handling situations where users or partners had faced any kind of fraud in the Gympass’s app;- Predictive Analysis via PBI and contact by email, phone and whatsapp;- Handling critical and special cases with assertiveness and empathy

- Customer Services support via phone to offer information about financial/banking products and services, banking transactions, sales negotiation, retention, refunds and compensation according to the area’s budget;- Answering ombudsman calls to solve customers issues, complaints or questions;- Opening processes to report situations involving scams, fraud and other bank security issues

- Management of the bar and general Customer Service;- Opening and closing the premise and cashier;- Training staff (processes and procedures);- Stock control and roster;- Solving conflicts involving staff and/or customers

• Supporting the team who deal with Animal Healthy's products exportation;• Issuing invoices for exportation in triangular operations, using Protheus and MAPs Systems

• Responsible for monitoring in a daily basis the finished product's sales orders for Coca-Cola System Manufacturers and direct customers in order to ensure the best level of service;• Analysing and managing the demand for non-carbonated beverages (involves analysis and management/follow-up of the order backlog from inclusion in the SAP system to shipment and unloading of products for retail sale, in addition to forwarding non-conforming deliveries);• Evaluation of Demand x Accomplished reports;• Analysis and fulfillment of KPI's and demand forecast accuracy;• Active participation in S&OP meetings;• Sales monitoring (Weekly/Monthly Evolution);• Assistance to Coca Cola manufacturers and shareholders, involving the resolution of problems in delivering products, including damaged loads, product rupture, among others;• Technical visits to System's manufacturing customers for business review and improvement opportunities.

Customer Service and Ombudsman Supervisor (back office team) - 2009:• Motivational and theoretical training for the team;• Direct resolution of complaints considered high negative impact level to the company’s imageCustomer Care Specialist Sr – 2008 to 2009:• Focus on high-income customers or clients likely to complain outside of the Institution, not allowing their complaints to go to the press, PROCON, BACEN and other institutions that are harmful to the Company's image Customer Care Specialist – 2006 to 2008:• Handling customer complaints coming from SAC (1st level where customers complains or do compliments for our service or employees) or Ombudsman (more critical complaints)