Ellen Holt Email and Phone Number
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Locations: Boston, New York City, and New Jersey.
Broadway Direct
View- Website:
- broadwaydirect.com
- Employees:
- 9
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Customer Service LeadBroadway Direct Jul 2021 - PresentNew York, New York, United States
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Box Office ManagerTheatre Row Nov 2019 - Jan 2021Manage box office for multi-space, multi-presenter venue. Deal with dozens of presenters and Theatre Row companies to set up their events for sale using the STAR system. Set up and track marketing codes. Provide various sales reports for the presenters as requested. Deal with second-party sellers such as TDF, Gold Club and papering organizations. Hire, train and schedule staff. Supervise box office during performances and monitor customer issues. During the current furlough updated the box office manual, including adding instructions on ticketing system usage, sales and customer service. -
Ticketing Services ManagerHuntington Theatre Company Jul 2018 - Sep 2019BostonManage 2 box offices for both in-house and rental productions for over 200,000 customers in 2 separate locations, presenting over 300 performances in 10 venues each year. Oversee a call center with up to 14 full and part time agents. Program dozens of rental performances in Tessitura ticketing system, program performances in EPiServer CMS, consult with presenters on the best way to represent their events on line, and work up weekly settlements for all presenters. Responsible for daily and weekly batch and sales reports, department payroll, representing the Ticket Office at company-wide meetings, and the hiring of staff. -
Box Office ManagerCelebrity Series Of Boston Aug 2014 - Jun 2018Greater Boston AreaManage box office for subscribers and single ticket purchasers for a season of approximately 60 performances presented in many venues in Boston and Cambridge. Responsible for daily sales reports and income tracking, setting up and maintaining promotional codes, dealing with second-party sellers, settling final sales and financial reports with presenting venues and approving and filling staff ticket requests. Program season and events in Tessitura ticketing system, scale houses, set mode of sale and price types, manage ticket inventory, and ensure highest quality of customer service for ticket buyers. Set up procedure to process, seat and mail season tickets. Devise and run reports in Tessitura ticketing system for marketing, development and finance departments. Build new houses in ticketing system as necessary. Cover events and maintain good working relationship with presenting venues. Hire and supervise 3 box office assistants and the scheduling of staff at off-site box offices. -
Assistant Manager For Ticketing, Concerts & LecturesThe Metropolitan Museum Of Art Jul 2012 - Aug 2014New York, NyResponsible for all ticketing requirements for Concerts & Lectures as well as for other departments throughout the museum. Program season of concerts, lectures, performances, education courses and special events in Tessitura ticketing system for events in reserved and general admission houses. Build new houses in ticketing system as necessary. Manage ticket inventory. Handle ticket income deposits. Supply and analyze marketing and financial ticket and income reports, both standard and custom, for various museum departments. Coordinate with production staff on contractual tickets for artists. Implemented new hold codes procedure to allow more seats to be on sale. Aided POP Agency with upgrade to department website to enable online purchase of discounted tickets through the use of promotion codes. Instruct other museum departments on ticketing system. Ensure highest quality of customer service for ticket buyers and museum members. Schedule and supervise box office staff for daily window sales and during events. Supervise review process for box office staff. Hire volunteers for box office and for archival work for department. Manage relationship with outside call center. -
Ticket Services ManagerRoundabout Theater Company Mar 2003 - Oct 2011New York, NySet up performances for on-sale in the Tessitura ticketing system and on the Roundabout web site. Manage ticket inventory, prices, discounts, holds, allocations, pre-sales and special offers for shows. Oversee and monitor day-to-day operation of single ticket sales. Handle customer service problems. Deal with cancelled and added performances, price changes, and changes in schedule. Program discount codes and special performances. Work with marketing, development and events departments on special projects. Provide reporting necessary for ticketing, marketing, event, development and all other departments. Supervise 3 managers and up to 20 ticket agents in call center and oversee 4 box offices, including training on ticketing system and monitoring attendance. Set up and manage holds in Star (Telecharge) ticketing system for performances at the Stephen Sondheim Theater.
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Manager, Group And Season SalesNew York Yankees Apr 1995 - Sep 1998Bronx, New York, United StatesSales manager for groups and season and partial season ticket plans via the Ticket Master system. Supervise staff of 4 plus interns. Responsible for daily deposits for department. Generate daily, weekly, and game summary sales reports. Prepare all season ticket plans for processing and mailing. Develop, organize, and place department's advertising and mailings. Deal with Marketing and Promotion departments on various promotional and discount ticket programs. Develop Group and Season Sales brochure. Book and sell corporate boxes and suites for individuals on a game by game basis. Established special suite for children's birthday parties. Resolution of client conflicts and problems. Processed 1995-1998 post-season ticket applications, mailings, income, and deposits.
Ellen Holt Skills
Ellen Holt Education Details
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Theater Arts -
Sport And Fitness Administration/Management
Frequently Asked Questions about Ellen Holt
What company does Ellen Holt work for?
Ellen Holt works for Broadway Direct
What is Ellen Holt's role at the current company?
Ellen Holt's current role is Experienced and enthusiastic leader providing excellent customer service; staffing & training; ticketing; & operations..
What is Ellen Holt's email address?
Ellen Holt's email address is el****@****row.org
What is Ellen Holt's direct phone number?
Ellen Holt's direct phone number is +120190*****
What schools did Ellen Holt attend?
Ellen Holt attended Brandeis University, University Of Massachusetts Amherst.
What are some of Ellen Holt's interests?
Ellen Holt has interest in Including Theater, Any Entertainment Or Sports Venue, Ballet, Arts Management, Opera And Museums.
What skills is Ellen Holt known for?
Ellen Holt has skills like Arts Administration, Theatre, Performing Arts, Musical Theatre, Entertainment, Tessitura, Event Management, Ticket Sales, Museums, Ticketing, Customer Service, Theatrical Production.
Who are Ellen Holt's colleagues?
Ellen Holt's colleagues are Erin Porvaznik Wagner, Zetian Chen, Michael Giltz, Alex Jaloza, Josh Skurnik, Majidah Owolabi, Melanie Raush.
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