Ellen Howes Email & Phone Number

Naples, Florida Area

Identifies, documents, supports and facilitates process improvements. Analyzes and evaluates front line processes to create efficiencies working from development through implementation. Manage the process of developing and updating Retail/Consumer Small Business procedures, forms, and reference tools.

West Coast Of Florida

Managed a team to support the enterprise with operational soundness, procedure guidance, monitoring/testing activities and training.

Collier And Lee Counties

Managed team that monitored and coached on branch internal controls, security and compliance for 26 offices in SW Florida.

West Coast Of Florida

Responsible for directing the retail operations support functions for 75 branch locations located throughout nine counties.Directed the activities of facilities management in all nine counties with an aggressive expansion plan. Served as the budget coordinator; forecasting, analyzing and reporting financial performance.Support & led corporate initiatives.

Responsible for directing the retail operations support functions for 30 branch offices in five counties.Managed the facilities expansion of the footprint from 10 locations in 1999 to 30 locations in 2006. The asset base grew from $240 million to $1.4 billion within the same time period.Improved operating efficiencies while serving as conversion.

Served as the regional liason for continued post conversion support and training on the Colonial systems. Developed and implemented a regional support team to achieve optimal branch internal controls for the branches to concentrate more on quality service to the clients. The retail operation internal audit scores remained at the top of the company..

Southwest Florida

Managed a team of 15+ employees servicing deposit applications, customer information and bank services. This includes proof, item processing, electronic banking, customer service, file maintenance, Wire transfers, ACH and branch support.Monitored use of application systems. Provided guidance to programming on system changes.Trained and motivated staff up.

Naples, Florida Area

Managed office staff for three residential units; Critical Care; Children's Residential Treatment; and Chemical Dependency.Reviewed all patient files for proper billing codes and treatment plans.Reviewed client treatment plans with medical staff for proper documentation in files.

Southwest Florida

Multiple functions within Teller Operations. Processed all mail deposits, bill payments, ACH and system balancing.Managed several departments which included application reconcilement, research & adjustments, teller balancing and branch support for 42 branch locations throughout Southwest Florida.

Ohio

Data entry for all account receivables. Created reports for Management. Sent out billings, set client appointments and completed all office filing.