Ellen Mcdaniel Email & Phone Number

Indianapolis, Indiana

Indianapolis, Indiana Area

Managed up to 150 Eligibility Specialists processing Food Stamp/TANF/Medical benefits for determining eligibility for State of Indiana. Assisted in Workforce Management real time and forecasting to meet contractual obligations. Monitored Quality Assurance and production standand for Eligibility Specialists. Monitor and ensure compliance of average handle.

Seasonal employee for the Indianapolis Motor Speedway. Customer service, safety patrol.

Indianapolis, Indiana Area

Managed up to 20 Public Assistance Caseworkers processing Food Stamp/TANF/Medicaid applications and recertifications, determining the eligibility of public assistance programs for Indiana residents. Specialized in disability applications, Children with Special Health Care Needs, and working with the local refugee resettlement agencies.

Shelbyville, IN

Assisted the victims of crime navigate through the criminal justice system. Communicated with victims throughout the criminal justice process, prepared victims and their families for what to expect in court, obtain restitution, assisted in the filing of Victims of Violent Crime Compensation application. Wrote and managed the grants used to fund the program.