December 2013 – present ~ TSS Reservations AgentPerformance Related Qualifications:• Have a Large customer base of direct guests by referrals and warm leads.• 2nd Highest gross per booking average $2900 per booking in department of 38 agents. • Top 5 agent with gross bookings of 350k-500k per month. Department changing to all outbound calls of 100 calls per day

• Determine eligibility of prospective students for free online course• Maintain up to date knowledge of schools, programs, procedures, careers and financial aid• Meet and exceed student conversion goals, sales targets• A track record of success; ability to close via telephone• Commitment to exemplary customer service; excellent listening skills; phone demeanor• Exemplify professionalism and a positive attitude for every prospective student• Open to changes in a rapidly evolving business