Ellen Webber Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

• Accounts Receivable and Payable• Cash Flow Management• Data analysis• Profit and Loss Reporting• Implementation and management of HR platform• Payroll• Invoicing queries

Sydney, Australia

• Operational management of all in store operations• Team development including recruitment, performance management, training and coaching• Working to and achieving financial targets and budgets, through effective rostering, minimising waste and maximising profitability in-store.• Liaising with external stakeholders and regulatory bodies on safety and compliance and ensuring in-store compliance through implementation of policies and stakeholder management• Management of in-store engagement with local community through supporting local events and initiatives such as supporting local charity events• Establishing and maintain high standards of customer service

Melbourne, Australia

• Management of all administration and operations of two bar/live music venues and a music festival;• End to end event coordination of Cherry Rock music festival including managing stakeholder relationships, obtaining all licenses and permits and artist liaison; • Event coordination of Red Fang Tour of Australia and New Zealand.• Liaising and managing the relationship with all suppliers and major creditors;• Business development including reviewing and expansion of product lines, opening of kitchen in one bar/venue and marketing campaigns;• Project management of major renovations and venue upgrades and liaising with all contractors. • Financial management including budgeting and forecasting, bookkeeping, management of cash flow, accounts payable and receivable, payroll, reporting, cash banking and all ATO obligations;• Stock management, ordering and all pricing, liaising with external stock auditors and weekly reporting. • Obtaining all licences and permits including ensuring the businesses met all regulatory obligations.Key Achievements:• July 2015: Project managed significant venue upgrades and re-opening of kitchen in newly acquired bar/live music venue. • May 2015: Coordinated Cherry Rock 015 festival in May 2015.

Budapest, Hungary

Key Responsibilities:• Overall management of business (including 5 hostels and two late night bars) reporting directly to ownership;• Business development including overseeing expansions, marketing strategies and campaigns;• End to end event management for weekly events and tours as well as major events, conferences and meetings;• Coordination of all tour inquiries and bookings for groups of 8 or more;• Human Resources management - responsible for hiring, training and ongoing development of 10 direct reports and 46 indirect reports;• Reporting - weekly, monthly, seasonal and annual based on KPIs including revenue, occupancy, customer reviews, alternative income sources; • Liaising with/sole point of contact for partner organisations and management of client relationships; • Management of bookings and allocation;• Financial management including book keeping, revenue management, development and monitoring of alternative income sources, Hungarian tax obligations and company-wide forecasting; • Development, streamlining and maintenance of administrative and operational systems;• Overseeing daily operations of all properties; • Company communications including ownership directives, monitoring incoming and quality controlling outgoing;• Establishing and maintaining customer service standards and Management and Staff training standards;Key Achievements:• 2013 Hostelworld award for 3rd Best Small Hostel Chain worldwide (Group Manager)• 2013 and 2014 Tripadvisor awards for excellence at all properties (Group Manager)• 2010 – 2014: Business expansion to increased sites and capacity expansion of each individual site

Budapest, Hungary

Key Responsibilities:• Responsible for the day-to-day running of the property including all daily administrative systems and procedures.• Recruitment, training and reviewing of team of 12 direct reports.• Monitoring of bookings and allocation. • Financial management including daily banking procedures as well as Hungarian tax obligations. • Management of housekeeping as well as meeting all local Health and Safety requirements.• Responsible for property and assets maintenance. • Development of proposals for improvement of property and assets. • Maintaining high level of customer service standards. • Liaising with on site bar and restaurant for betterment of guest experience.Key Achievements:• 2011 Hostelworld Award: 3rd Best Small Hostel Chain worldwide (Property Manager)

Sydney, Australia

• Relieving Regional Manager: Over 3 periods during Management absence.• Store Manager Harbourside: Manager of larger store with extended trading hours in high tourist traffic area. • Store Manager Imperial Arcade: Manager of smaller store in busy CBD location. • Set up and establishment of new stores: Sent throughout Sydney to set up new stores and locations and train new team on store standards. • Part-time sales assistant: Responsible for maintaining high company standards of customer service.

High School

Bachelor Of Arts - Ba