Job Responsibilities:• Manage customers daily transactional needs to adequately meet SLA (Service Level Agreement) & set KPIs• Proactively track and monitor customers’ freight• Respond to customer enquiries within SLA timeframes • Provide quotes to customer with SLA timeframes• Investigate and respond to customer complaints• Process customer bookings, enquiries and special requests accurately and in a timely manner• Lodge enquiries and work directly with relevant carriers to monitor, manage and resolve customer freight challenges• Escalate complex/high priority enquiries to Management/Account Manager when applicable• Work closely with the Account Manager and internal stakeholders to ensure a successful business partnership with the portfolio• Maintain and update SOP (Standard Operating Procedure) for all accounts within the portfolio• Provide administration support

Job Responsibilities:• Attend to customer enquiries through email/phone or IT system• Investigate and respond to customer complaints• Communicate and co-ordinate with internal stakeholders• Provide administrative support

Job Responsibilities:• Provide administration support within Operations & Management team• Assistance in the development and set up of an offshore data team• In charge of training, ongoing development & management of offshore team• Data collation & information review• Management of multiple points-of-interest reports • Management of call switchboard• Reception duties

Job Responsibilities:• Provide client support from point of sale through to installation of solar system• Resolve client queries and issues within a set timeframe

Job Responsibilities:• Liaise with clients & third party contractors to organise installation of solar systems• Provide clients with ongoing support• Resolve client queries and complaints within a set timeframe

Job Responsibilities:• Contact existing clients to pitch, sell and schedule servicing of their solar system• Provide support to an existing client base• Resolve client queries and issues within a set timeframe