Ellen Weiss Email and Phone Number

Maintaining a positive, empathetic and professional attitude toward customers at all times. Communicating with customers through various channels. Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions, transactions, comments and complaints. Assist colleagues administratively typing letters, memos, and reports. Created excel spreadsheets to track customer data and perform an intense reconciliation process. Followed up with customers regularly regarding services scheduled and payments due. Quickly and effectively solved customer challenges to include following up to ensure remediation. Transferred customer's calls to appropriate staff Scheduled reservations and handled billing process. Maintained corporate-wide database of customer records. Skilled at on-site trouble shooting.

Interviewed, hired, and trained staff of 15+ people and supervised daily activities.Performed various record-keeping functions to maintain the operations of the program including staff scheduling, payroll, payments, and county billing. Maintained current First Aid and CPR training for self and staff. Conducted Monthly meetings with Staff and administered classes for staff training. Conferred with parents regarding facility activities, policies and enrollment procedures. Reviewed and evaluated facility activities in order to ensure conformance with state and local regulations. Planned and prepared daily meals and snacks that met state regulations and made food purchases. Arranged medical attention for ill or injured children in accordance with parental instructions. Responsible for implementing and tracking general maintenance and safety drills for the facility and program. Maintained confidential records in compliance with state facility standards. Organized and integrated daily educational opportunities to promote social, physical, and intellectual growth of the children including: lesson plans, reading stories, planned crafts, trips to library, park, swimming, and the museum. Worked on preparing grants and purchasing merchandise for the school with grant money. Ensured that the staff was certified in first aid and fire safety, and that they met all classroom hours required by state law.

Adapt and prepare instructional materials, lesson materials, visual aids and strategies, and displays, to provide reinforce lesson teachings, accomplish instructions and meet student needs. Conduct special assessments and tutoring sessions to support individual student needs. Implement charting, data collection, paperwork preparation, and other monitoring techniques to ensure student success in a variety of areas. Collaborate with related service personnel, teachers, fellow assistants, and other program/school staff in order to meet the needs of the students and maintain a positive work environment for all. Provide supervision, enforce rules and support lead teacher in school areas such as lunchroom, playground, gym, afterschool care, and school related activities off site. Model and teach students social skills and behaviors, through a variety of methods including modeling, lessons, interactive plans, and charting. Perform early childhood hearing and vision screening. Create and organize flyers, informational folders, brochures, displays, activities, and services for outreach programs and community events.

Promoted and enforced behavior expectations and good behaviors using positive reinforcement methods. Collaborated with parents to develop and maintain strong support networks and continuing education opportunities for each student. Observed children to record development, created educational assessments, and conducted bi-yearly conferences with parents. Created and implemented developmentally- appropriate themes, curriculum and homework, that addressed all learning styles, based on the Pinnacle Curriculum and NAYCE standards. Managed and trained afternoon staff and teacher's aides on center cleaning and closing procedures. Created daily, weekly, and monthly cleaning checklists for classrooms and common areas. Organized and created flyers, informational folders, brochures, displays, activities, and services for outreach programs and community events. Implement charting, data collection, paperwork preparation, and other monitoring techniques to ensure student success in a variety of areas.

Collaborated with fellow staff, lead Naturalist, park maintenance, and park managers on developing new programs and materials. Developed and taught specialized programs to meet the specific needs and values for groups such as church groups, boy scouts, girl scouts, and inner-city youth groups. Created and organized programs, flyers, brochures, displays, activities, and services for outreach programs and community events individually, as part of a team and with several other organizations. Developed and created over 20 educational programs. Organized and worked with volunteers on programs, events, special projects, and park maintenance. Assisted with special studies and training for other Minnesota departments including, Parks Land Stewardship Project, Department of Fisheries Creel Studies, and Minnesota Mounted Police forces. Provided instruction and programs in conjunction with other groups such as Minn Aqua and the Osceola & St. Croix Valley Railway. Updated the state park website on upcoming programs and happenings. Created and maintained budgeting forms. Trained new staff on park and visitor center cleaning, program designing, and policies and procedures.