Ellen Carter Email & Phone Number

Ellen Carter has over 25 years of experience in delivering results in the areas of operations assessment, process improvement and strategy implementation. Areas of specialty for Ellen include operations and in-print center assessments and customer advocacy optimization. Ellen is currently an independent consultant helping organizations identify and implement process improvements to improve profitability and increase customer retention.Key Accomplishments• Implemented customer loyalty approach in Midwest print and promotional products provider that increased Net Promoter Score (NPS) and customer satisfaction rates by over 30%.• Completed in-print center assessment and re-alignment of strategy for a northeast healthcare system. Estimated 5-year savings > $3,000,000.• Restructured RFP team of a privately-owned print and marketing solutions company to improve win rate from 7% to 24%.• Performed in-print center assessment for Illinois-based healthcare system identifying over-capacity issues and areas of potential compliance risk. Estimated 5-year savings from implementation of recommendations: $2,500,000. Key Highlights• Performed over 30+ in-plant center assessments and go-forward strategy builds• Expertise in areas of cost reduction, process simplification and customer retention• Excellent large group presentation skills • Ability to present analytical data to a non-analytical audience

Listed skills include Process Improvement, Strategy, Cross Functional Team Leadership, B2B, and 44 others.

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  Wright State University

  3.8 Out Of 4.0