Ellen Carter

Ellen Carter Email and Phone Number

Business Process Optimization Consultant @ Independent Contractor/Consultant
London, GB
Ellen Carter's Location
Yulee, Florida, United States, United States
Ellen Carter's Contact Details
About Ellen Carter

Ellen Carter has over 25 years of experience in delivering results in the areas of operations assessment, process improvement and strategy implementation. Areas of specialty for Ellen include operations and in-print center assessments and customer advocacy optimization. Ellen is currently an independent consultant helping organizations identify and implement process improvements to improve profitability and increase customer retention.Key Accomplishments• Implemented customer loyalty approach in Midwest print and promotional products provider that increased Net Promoter Score (NPS) and customer satisfaction rates by over 30%.• Completed in-print center assessment and re-alignment of strategy for a northeast healthcare system. Estimated 5-year savings > $3,000,000.• Restructured RFP team of a privately-owned print and marketing solutions company to improve win rate from 7% to 24%.• Performed in-print center assessment for Illinois-based healthcare system identifying over-capacity issues and areas of potential compliance risk. Estimated 5-year savings from implementation of recommendations: $2,500,000. Key Highlights• Performed over 30+ in-plant center assessments and go-forward strategy builds• Expertise in areas of cost reduction, process simplification and customer retention• Excellent large group presentation skills • Ability to present analytical data to a non-analytical audience

Ellen Carter's Current Company Details
Independent Contractor/Consultant

Independent Contractor/Consultant

View
Business Process Optimization Consultant
London, GB
Website:
deeselley.com
Employees:
458
Ellen Carter Work Experience Details
  • Independent Contractor/Consultant
    Retired Business Process Optimization
    Independent Contractor/Consultant Jan 2016 - Present
    Business process optimization consultant specializing in in-print center assessments and customer advocacy optimization.
    View
  • Standard Register
    Vice President, Sales Operations
    Standard Register Jan 2015 - Dec 2015
    Dayton, Ohio Area
    • Multi-Group Leadership. Lead Sales Operations including the Pricing Department, Request for Proposal (RFP) team, Customer for Life (customer loyalty) Group, Customer Risk Mitigation and Sales Administration.• Customer Loyalty & Satisfaction• Cross Functional Success in a Matrix Organization• Sales Administration• Streamlined Pricing Methodologies• Request for Proposal Process Improvements
    View
  • Standard Register
    Director, Customer Loyalty & Retention
    Standard Register Jan 2011 - Jan 2015
    Dayton, Ohio
    • Customer Retention • At Risk Customer Mitigation• Process Improvement• Policy Creation & Documentation
    View
  • Workflowone, A Standard Register Company
    Director, Consulting Services And Healthcare Operations
    Workflowone, A Standard Register Company Jan 2004 - Jan 2011
    Dayton, Ohio Area
    • Process Improvement• In-Print Center Assessment Consulting Engagements• GPO and Healthcare Contract Negotiations• Compliance Auditing & Guidance • Sales & Employee Training
    View
  • Workflowone, A Standard Register Company
    Product & Marketing Manager, Core Document Solutions And Inside Sales
    Workflowone, A Standard Register Company Mar 1998 - Mar 2004
    Dayton, Ohio Area
    View

Ellen Carter Skills

Process Improvement Strategy Cross Functional Team Leadership B2b Account Management Sales Operations Product Management Marketing Management New Business Development Crm Sales Leadership Business Process Improvement Outsourcing Customer Satisfaction Contract Negotiation Print Management Strategic Planning Management Sales Process Business To Business Marketing Strategy Marketing Customer Relationship Management Customer Service Training Operational Excellence Business Analysis Training Team Building Business Development Customer Retention Operations Management Business Planning Project Management Salesforce.com Business Strategy Operational Planning Contract Management Presentation Development Presentation Coaching Customer Presentations High Impact Presentations Business Process Improvement Consulting Analysis Business Process Sales Presentations Sales Management Customer Loyalty

Ellen Carter Education Details

Frequently Asked Questions about Ellen Carter

What company does Ellen Carter work for?

Ellen Carter works for Independent Contractor/consultant

What is Ellen Carter's role at the current company?

Ellen Carter's current role is Business Process Optimization Consultant.

What is Ellen Carter's email address?

Ellen Carter's email address is el****@****net.com

What is Ellen Carter's direct phone number?

Ellen Carter's direct phone number is +193722*****

What schools did Ellen Carter attend?

Ellen Carter attended Wright State University.

What are some of Ellen Carter's interests?

Ellen Carter has interest in Social Services, Children, Civil Rights And Social Action, Education, Animal Welfare, Arts And Culture.

What skills is Ellen Carter known for?

Ellen Carter has skills like Process Improvement, Strategy, Cross Functional Team Leadership, B2b, Account Management, Sales Operations, Product Management, Marketing Management, New Business Development, Crm, Sales, Leadership.

Who are Ellen Carter's colleagues?

Ellen Carter's colleagues are Kelly Cousineau, Chris Cheuvront, Alexandria Cortina, Bert Stein, Cor'lea Pelham, Maria Isabel Cubillo Wangenheim, Mary Melfi.

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