Ellen Costa Email & Phone Number

São Luís, Maranhão, Brasil

San Jose, California, United States

Research and innovation, exploring new algorithms, models, and technologies to improve the performance and efficiency of AI systems.Work with teams to develop new AI solutions that solve real-world business problems and improve the efficiency and competitiveness of your business.Responsible for designing and implementing complex AI models for processing large-scale data and solving complex problems.Continuously optimize AI algorithms to improve their performance and accuracy, making them more suitable for different application scenarios.Responsible for solving AI technical problems and challenges, including data processing, model training, inference optimization, etc.It usually maintains close cooperation with academia, participates in international academic conferences and publishes scientific papers, and promotes exchanges and cooperation between academia and industry.Provide technical leadership and guidance to the team, help team members solve technical problems and improve technical capabilities.

San Jose, California, United States

Responsible for working with customers to understand their business needs and goals, and to design and deliver appropriate cloud computing solutions based on these needs. These solutions can cover different types such as private, public, and hybrid clouds.Assist customers in resolving technical issues and failures during the implementation and use of cloud computing solutions. They need to have a deep understanding of cloud computing architecture, virtualization technologies, container technologies, and more to help customers remove technical obstacles.Participate in the management and execution of cloud computing projects to ensure that projects are delivered on time and meet customer expectations and requirements.Take responsibility for training customers and internal teams to impart cloud computing knowledge and skills.As an expert in customer consulting, we advise clients on cloud computing technologies and best practices.Keep an eye on new technology trends and solutions to stay ahead of the curve.Help customers achieve more efficient, flexible and secure cloud computing solutions, and provide professional services in technical support and consulting. We play a key role in helping enterprises achieve digital transformation and cloud computing strategies.

San Jose, California, United States

Mainly responsible for providing technical support and solving problems for customers and users. They act as a bridge between customers and companies, helping customers solve technical challenges associated with Cisco products and solutions, ensuring the best experience and performance when using Cisco products.Answer customer inquiries by phone or email, answer customer questions about Cisco products and solutions, and provide appropriate technical support. Analyze customer-reported faults and systematically troubleshoot to identify the root cause of the problem and provide a corresponding solution.Analyze customer-reported faults and systematically troubleshoot to identify the root cause of the problem and provide a corresponding solution. In the technical support process, accurately record the problems and solutions raised by customers, track the progress of problems, and ensure that problems are solved in time.Technical support engineers work with other departments (e.g., R&D, sales, etc.) to ensure that customer issues are properly handled and feedback customer feedback to relevant departments when needed. Strive to improve customer satisfaction, ensure that customers have a good experience in the technical support process, and establish good customer relationships.In the process of problem solving, technical support engineers accumulate a lot of technical knowledge that they need to share with the team to improve the technical level of the entire team.Solid technical knowledge and excellent communication skills are required. We need to work under pressure and solve technical problems quickly and accurately. At the same time, we also need to constantly learn and update our technical knowledge to keep up with the ever-changing technological developments.We provide significant assistance and value to users of Cisco products in the process of supporting and resolving issues for our customers.

Menlo Park, California, United States

Responsible for developing and maintaining the core functions of the Facebook platform, including user interface, user authentication, content display, social interaction, messaging, etc.Participate in system design and architecture to ensure system high availability and performance at scale for user access.Continuously improve the functionality and performance of the Facebook platform, optimize the system code and database, improve the response speed and stability.Ensure the security of user data and privacy and prevent potential security breaches and risks.Responsible for developing and maintaining these applications, ensuring compatibility and performance across different mobile platforms.Use big data technology for data analysis and mining to help Facebook understand user needs and behaviors and improve products and services.Participate in technological innovation and research, explore new technology trends and solutions, and promote the company's technological progress.Solid programming skills, system design skills, problem-solving skills, and team spirit.