As a Beta Testing Project Manager with a background in product support, I’m passionate about leveraging the Voice of the Customer (VoC) to build products that truly solve user's pain points. My experience has shown me that customer insights are invaluable when shaping product strategy, optimizing workflows, and improving user experiences. By translating feedback into actionable data, I help cross-functional teams make informed, user-centric decisions that drive product success.I strongly believe that a close relationship between support and product teams is essential to creating products customers love. When support teams are empowered to share frontline feedback, and product teams listen and act on those insights, it leads to more innovative, effective solutions. This collaborative approach ensures that products not only meet user needs but exceed their expectations.Certified in Project Management and Data Analytics, I’m excited to bring my skills in beta testing, product operations, and VoC analysis to teams looking to drive sustainable growth through customer-centric product development.
-
Administrative AssistantWoodberry KitchenBaltimore, Md, Us
-
Founder | Product ManagerKnithow Sep 2022 - Present-Created educational knitting content targeting multiple learning styles — Pictorials and written instruction platformed on knithow.com and video tutorials on YouTube. Success demonstrated by consistent positive customer comments praising my teaching style & simplicity of complex topics.-Drove brand awareness through evergreen marketing strategies using SEO and industry knowledge, demonstrated by 50+ ranking keywords and rising domain authority.-Leveraged YouTube for acquisition, reaching monetization status within two years (a goal less than 10% of channels meet), with 2k+ subscribers averaging 10k views per month.
-
Project Manager - Square BetaSquare Apr 2022 - Sep 2022St Louis, Missouri, United States-Led project communications to drive success by ensuring team alignment in kick-off and stand up meetings with Product, Engineering, Marketing and Customer Education teams. Proactively communicating blockers, bugs and feedback themes.-Crafted and executed strategic testing plans for 6-10 features and products at a time — Defining success criteria, scope, testing audience and methodology to meet cross functional partners goals.-Analyzed user feedback and feature usage to determine project success to advise on key product decisions. -
Beta SpecialistSquare Jan 2021 - Apr 2022- Boosted tester engagement by tailoring communication plans, leveraging email and online community channels, leading to increased insights aligning with testing goals.-Ensured product quality and a positive user experience by identifying and reporting feature bugs and common feedback themes to share insights with partners.-Drove team success by serving as onboarding coach training new teammates on key processes and procedures.
-
Customer Success Advocate - Specializing In Appointments, Loyalty, Marketing & DirectorySquare Oct 2019 - Jan 2021Greater St. Louis Area- Team lead for Square Appointments, attend product meetings to provide seller feedback and collaborate on solutions. Stay in the loop for new features to educate my team to best support sellers.- Assist Square sellers with Loyalty, Marketing and Appointments features through phone and email support.- Create internal communications and educate team on new features, bugs and troubleshooting.- Escalate any bugs or issues to engineering and work with them for a quick resolution for Square's Sellers.
-
Customer Success AdvocateSquare Aug 2019 - Oct 2019Saint Louis, Mo-Consistently exceeded expectations as customer support via phone, troubleshooting issues and leveraging product knowledge to assist with custom solutions.-Served as a subject matter expert for my team, working closely with product and engineering partners to communicate customer feature requests and needs.-Designed onboarding curriculum for Loyalty, Marketing, Directory and Appointments products. Led training for new advocates joining the team.
-
Business Owner And Knitwear DesignerEllen Rose Knits Mar 2017 - Oct 2019Greater St. Louis AreaKnit designer and knitting instructor. Create, design and develop patterns for hand Knitters. Sell and market patterns through social media and partnerships with yarn companies. Provide customer support through multiple platforms.
-
Class Program ManagerKnitty Gritty Yarns Nov 2017 - Mar 2019Syracuse, New York Area-Launched and managed an in-store class program aimed to build customer loyalty, engagement and build community.-Designed curriculum and taught classes, workshops and guided projects.-Created a community donation program encouraging customers to use donated materials to make items for those in need.
-
Event ManagerThe Yard Apr 2017 - Sep 2018Manlius, New York-Organized weekly Farmers and Makers Market — scheduled vendors, entertainment and food.-Marketed events through social media, community outreach and partnering with local news.-Managed schedule and communication for private events. Coordinated catering and contracts.
-
Cafe ManagerBarnes & Noble, Inc. Aug 2016 - Apr 2017San Francisco Bay Area- Manage and execute daily Cafe operations.- Coach Cafe servers to follow cafe standards and drive sales.- Work with Store Manager to interview, hire and train new cafe servers.- Analyze financial reports for successes and areas to improve.- Write weekly and daily schedules to maximize payroll. -
Inside Sales Representative And Sales SupportOly - Boutique Luxury Furniture Oct 2015 - Aug 2016Berkeley, California- B2B sales for boutique luxury furniture designer.- Manage all incoming calls and emails.- Qualify new customer lead via companies website, establish new accounts using Magento Software.- Assist customers with pricing, availability and order status.- Log activity and calls in SAP- Work with the Director of Sales to develop new business leads.- Attend Trade shows to promote new business and build existing relationships.
-
Salon CoordinatorHair Collective Jun 2015 - Sep 2015San Francisco, Ca-Full-cycle management of the front desk including, answering phones, scheduling appointments, greeting clients, accepting payments for services and managing cash drawer-Provide clients with a positive experience by maintaining an accommodating demeanor, offering and serving refreshments, notifying stylists in a timely manner to let them know that their clients have arrived-Manage the schedules of multiple stylists -Maintain a clean and attractive appearance of the salon
-
Hairstylist/ ReceptionistStudio 16 Aug 2012 - May 2015St Louis Mo-Answered phones, scheduled appointments, managed calendar-Successfully established and maintained a steady clientele by providing excellent customer service, listening to and anticipating customers needs, having the ability to adapt to all personality types-Increased revenue by upselling services and products
-
Cafe ManagerBarnes & Noble, Inc. Aug 2007 - Mar 2010Dewitt, Ny-Rapidly grew into a management role by providing great customer service, showing the initiative to take on multiple responsibilities at once, proving to have a great work ethic, having flexibility, getting along well with my team and demonstrating leadership qualities-Was able to build a well-rounded team of café staff through identifying qualified talent during the interview process and providing a training routine to set our employees up for success-Accepted payments and managed cash drawer-Consistently exceeded sales goals by an average of 30%-Created team schedule
-
TellerKeybank Jan 2007 - Oct 2007East Syracuse, NyProcessed customer transactions in an efficient and accurate manor. Provided excellent customer service through relationship building. Used conversational sales techniques to find opportunities.
Ellen Coy Skills
Ellen Coy Education Details
-
General Studies -
Paul Mitchell The School St LouisCosmetology, Barber/Styling, And Nail Instructor
Frequently Asked Questions about Ellen Coy
What company does Ellen Coy work for?
Ellen Coy works for Woodberry Kitchen
What is Ellen Coy's role at the current company?
Ellen Coy's current role is Administrative Assistant.
What schools did Ellen Coy attend?
Ellen Coy attended Onondaga Community College, Paul Mitchell The School St Louis.
What skills is Ellen Coy known for?
Ellen Coy has skills like Leadership, Appointment Scheduling, Team Building, Visual Merchandising, Long Term Customer Relationships, Social Media, Client Relations, Retail, Cosmetology, Account Management, Sales, Trade Shows.
Not the Ellen Coy you were looking for?
-
1encounterbooks.com -
5yahoo.com, comcast.net, yahoo.com, yahoo.com, yahoo.com
-
1jbaengr.com
2 +181642XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial