Ellen Coy Email & Phone Number

Baltimore, MD, US

-Created educational knitting content targeting multiple learning styles — Pictorials and written instruction platformed on knithow.com and video tutorials on YouTube. Success demonstrated by consistent positive customer comments praising my teaching style & simplicity of complex topics.-Drove brand awareness through evergreen marketing strategies using.

St Louis, Missouri, United States

-Led project communications to drive success by ensuring team alignment in kick-off and stand up meetings with Product, Engineering, Marketing and Customer Education teams. Proactively communicating blockers, bugs and feedback themes.-Crafted and executed strategic testing plans for 6-10 features and products at a time — Defining success criteria, scope.

- Boosted tester engagement by tailoring communication plans, leveraging email and online community channels, leading to increased insights aligning with testing goals.-Ensured product quality and a positive user experience by identifying and reporting feature bugs and common feedback themes to share insights with partners.-Drove team success by serving as.

Greater St. Louis Area

- Team lead for Square Appointments, attend product meetings to provide seller feedback and collaborate on solutions. Stay in the loop for new features to educate my team to best support sellers.- Assist Square sellers with Loyalty, Marketing and Appointments features through phone and email support.- Create internal communications and educate team on new.

Saint Louis, MO

-Consistently exceeded expectations as customer support via phone, troubleshooting issues and leveraging product knowledge to assist with custom solutions.-Served as a subject matter expert for my team, working closely with product and engineering partners to communicate customer feature requests and needs.-Designed onboarding curriculum for Loyalty.

Greater St. Louis Area

Knit designer and knitting instructor. Create, design and develop patterns for hand Knitters. Sell and market patterns through social media and partnerships with yarn companies. Provide customer support through multiple platforms.

Syracuse, New York Area

-Launched and managed an in-store class program aimed to build customer loyalty, engagement and build community.-Designed curriculum and taught classes, workshops and guided projects.-Created a community donation program encouraging customers to use donated materials to make items for those in need.

Manlius, New York

-Organized weekly Farmers and Makers Market — scheduled vendors, entertainment and food.-Marketed events through social media, community outreach and partnering with local news.-Managed schedule and communication for private events. Coordinated catering and contracts.

San Francisco Bay Area

- Manage and execute daily Cafe operations.- Coach Cafe servers to follow cafe standards and drive sales.- Work with Store Manager to interview, hire and train new cafe servers.- Analyze financial reports for successes and areas to improve.- Write weekly and daily schedules to maximize payroll.

Berkeley, California

- B2B sales for boutique luxury furniture designer.- Manage all incoming calls and emails.- Qualify new customer lead via companies website, establish new accounts using Magento Software.- Assist customers with pricing, availability and order status.- Log activity and calls in SAP- Work with the Director of Sales to develop new business leads.- Attend.

San Francisco, CA

-Full-cycle management of the front desk including, answering phones, scheduling appointments, greeting clients, accepting payments for services and managing cash drawer-Provide clients with a positive experience by maintaining an accommodating demeanor, offering and serving refreshments, notifying stylists in a timely manner to let them know that their.

St Louis MO

-Answered phones, scheduled appointments, managed calendar-Successfully established and maintained a steady clientele by providing excellent customer service, listening to and anticipating customers needs, having the ability to adapt to all personality types-Increased revenue by upselling services and products

Dewitt, NY

-Rapidly grew into a management role by providing great customer service, showing the initiative to take on multiple responsibilities at once, proving to have a great work ethic, having flexibility, getting along well with my team and demonstrating leadership qualities-Was able to build a well-rounded team of café staff through identifying qualified talent.

East Syracuse, NY

Processed customer transactions in an efficient and accurate manor. Provided excellent customer service through relationship building. Used conversational sales techniques to find opportunities.

32 Credits Completed, General Studies

Cosmetology License, Cosmetology, Barber/Styling, And Nail Instructor

Activities and Societies: Green Team