Ellen D. Email & Phone Number

Bloomfield Hills, Michigan

• Project Management
• Own, maintain and establish plans, project and programs for Tenant Services Data/Telecom Infrastructure
• Business relationship management with internal and external partnerships
• Manage local and offshore vendors and third-party resources
• Strategic planning
• Continuous improvement

Bloomfield Hills, MI

• Project manage corporate enterprise applications to include Exchange Online, Microsoft Office 365, and Oracle Cloud CRM Application
• Internal and external business relationship management to support Tenant Services business initiatives
• Exceed Tenant Services annual revenue forecast, contributing $2.3+ million in 2017; resulting in an additional.015 per share to NOI
• Deliver key Tenant Service projects on time and under budget
• Manage local and offshore vendors and third-party resources

Bloomfield Hills, MI

• Support Vice President, three Directors and staff
• Project manage business initiatives to include Oracle Enterprise CRM Application, Business Term Agreement Workflow and Sponsorship Management Database
• Initiate and deliver innovating streamlined business process to reduce pre-approval and execution of agreements, contributing to 13+ million in annual revenue
• Forecast, manage and deliver department expense budgets at or under budget
• Coordinate and facilitate National Marketing and Sponsorship Director Summit
• Design & develop department SharePoint site

Bloomfield Hills, MI

• Support Vice President, two Directors and staff
• Manage software inventory, license integrity, and contract obligations
• Forecast, manage and deliver corporate software budget at or under budget
• Establish and maintain software supplier partnerships
• Technical writing of software training manuals
• Backup system support to ServiceDesk

Hartland, MI

• Vendor and supply management of retail products
• Managed and balanced account receivables
• Customer service resolution
• General office duties including receptionist

Livonia, MI

• Prior Position:QS9000 Corporate Document Control Administrator Nov, 1995 - Nov, 1996
• Support Director of Quality Systems and Staff
• Manage and lead trainer of Quality Standard Document Control databases
• Team lead between Quality and IT for database development
• Coordinate corporate recognition events
• Maintain external audit findings and training materialsKey Contributions / Accomplishments:

Hartland, MI

Milford, MI

West Bloomfield, MI

Novi, MI

Prior Position:Receptionist - Apr, 1989 - Jul, 1989

Bachelor'S Degree, Business Administration, Magna Cum Laude, Magna Cum Laude, 3.72

Activities and Societies: Alpha Sigma Lambda Honor Society Academic Achievement List (Dean's List): All Semesters GPA SCALE 4.0 / ACHIEVED.

Associates, Business Administration, Marketing, Magna Cum Laude

Magna Cum Laude Dean's List

Diploma, Massage Therapy - 1000 Hour Diploma