Ellen James Email & Phone Number

Leading communications for the Automation, AI and Data (AAD) and the Enterprise Technology Organization (ETO) teams.

Remote, Seattle, Wa

• Supporting the Analytical Instruments (AIG) group, managing the Chemical Analysis Division (CAD) and Clean Energy (CE) businesses totaling over 4,000 colleagues and $2B of revenue• Owns strategy, planning and execution for external and internal communications in support of company goals and business priorities including writing all senior leadership messages (Division President and Vice President / General Managers)• Owns managing external PR agency along with their retainer • Expert in distilling complex concepts into clear messages for both technical and non-technical readers • Owns end-to-end communications strategy and editorial calendar with relevant, engaging content, using communications channels targeted for each business• Lead communications and change management for site closures, acquisitions, mergers, RIFs, business line exits, expansions to new markets including crisis management • Manages communications platforms and channels to keep information flowing to employees • Works with the Communications (corporate) team to coordinate and implement integrated change initiatives, employee engagement, and communications projects including crisis preparedness, key company announcements, and company events • Work with functional teams (examples HR and Finance) to understand program objectives and key activities, advise on communications that support the overall communications strategy, and own broad communications • Owns tracking and reporting of metrics and results • Work with teams across all of CAD sites globally

Seattle, Washington, United States

• Managed modern SharePoint Hub for all of Enterprise Commercial (now Industry Solutions)• Wrote and developed memorable, engaging cross-channel communications on behalf of Corporate Vice President including emails, all hands presentations, video content, briefing books, etc.• Partnered with industry communications leads to understand key programs and change management initiatives, then created and executed compelling communications that effectively delivered priority messages• Owned process for communicating new confidential competitor contracts with senior leadership team for white glove notification with existing clients• Partnered with marketing on development of new sales-facing Industry SharePoint Hub

Seattle, Washington

• Lead on over half a dozen globally impacting workplace improvement projects with a focus on internal communications, change management, education and operational excellenceo Developed first to ever communications platform for global HR (on SharePoint) as well as a workplace by Facebook group for streamlined information sharing o Tracked engagement metrics to identify key learnings on major projects that will help improve future programs and communications strategies o Launched a streamlined employee verification and record of employment program with Equifax for Starbucks Canada, impacting over 500 employeeso Streamlined partner donations to the employee assistance fund through a partnership with PayPal as well as developed new branding and marketing strategy for CUP Fund programo Transformed the executive recruiting process• Partnered across the organization with key business stakeholders to create diversity and inclusion programs for the global partner audience, including anti-bias and racism training• Developed an internal editorial calendar for key partner beats and coupled it with digital content for ease of accessibility• Chairperson of the Starbucks Morale Committee, dedicated to driving surprise and delight moments for the global partner community

Greater Seattle Area

-Liaison for 140-person team for production studio, brand marketing and technical teams. -Supported 14 lines of business to manage traffic flow according to product seasonality-Drove creative ideation among teams to close gaps to goal-Owned the quarterly planning for large scale site themes or brands across entire merchandise organization-Project manager for large merchandise events or brands with a white glove service for marketing and site support. -Made data driven decisions regarding the need for merchandise, studio and marketing support for key campaigns-Manage the trends team for the department identifying key themes and connecting internal teams to run event supporting them-Participated in launch of zazzle API integration to grow personalized category through image upload and preview capabilities-Report directly into VP of Home, Hardlines and China team while working and communicating to broader Executive team daily

Greater Seattle Area

- Manager of public relations and organic social media platforms (including company blog)- Manage a team of three specialists- Liaise between studio, merchandising and BizDev departments to support events on the site- Developed company-wide communications strategy- Managed crisis communications and acquisition of the company by QVC- Trained and developed subject matter experts to act as media facing spokespeople- Execute original campaigns, i.e. back-to-school fashion show, on social media platforms with additional support through PR for initiatives that support merch events on the site to drive demand- Manage all metrics reporting of the teams' performance- Analyzed sales data to create creative storylines to position zulily for coverage in consumer - Interim manager of internal communications and affiliate marketing program- Produced first back-to-school fashion show that was featured in PR, social and site to position company as a leader in season

Greater Seattle Area

• Northwest Corporate relations team member leading external and heavily supporting internal communications including national disasters and catastrophes• Field and handle all media inquiries, including reactive media to ensure Allstate's reputation remains strong• In the event of reactive media, work with different departments and areas of the business to respond efficiently and provide context and education opportunities to reporters• Position Allstate agents as trusted advisers and experts in the media and their local communities • Proactively seek media opportunities for a wide range of events and news, including Foundation partners, national media campaigns (such as Best Drivers and Reality Rides) as well as community events• Manager of @AllstateNW• Support a number of internal clients including local executives and sales leaders in their communication needs• Passion for working with areas that previously had little to no communication support to identify areas of opportunity and develop a clear and consistent communication strategy

Greater Seattle Area

• Corporate practice team member having worked on clients such as Nestlé• Managed, created and developed new content for brands that were used through the sales cycle with retailers• Wrote original content and helped with the redesign of meals.com/balance• Worked with key influencers to promote brand messages to target audiences including creating a webisode• Managed focus groups around consumer collateral and re-branding strategy• Developed standardized reporting across accounts and managed and tracked team budgets• Developed social media campaigns utilizing Nestlé's wide range of channels to promote marketing activities• Supported other account teams with social media research, planning and reporting when needed

New York, Ny

•Worked in the corporate practice on clients such as American Express OPEN, the small business division of the financial services company•Developed, implemented, and measured the first ever social media strategy for American Express OPEN's advocacy programs•Worked on OPEN's Small Business Saturday initiative, a national day that was created to encourage people to shop local, since its inception in 2010.•Lead all metrics projects including tracking and quantifying team results with a third party vendor•Developed new business pitches•Supervised AAE, AC and Intern's•Interviewed and was involved in hiring of Intern and Account Coordinator positions•Research go-to

New York, Ny

•Worked events for SCORE, Women Impacting Public Policy, and Small Business Saturday including on site as well as pre-event media relations•Key responsibilities included research, writing, pitching, and media monitoring•Helped launch the first ever Small Business Saturday in 2010

New York, Ny

"Creative Agency of the Year" – The Holmes Report

"Creative Agency of the Year" – The Holmes Report

• Coordinating the re-design of new www.MitchellMartin.com site• Writing, editing and creating content for the new web site• Editing the design and layout of the new site

• Created materials for special events, such as press releases, magazine articles, and newsletters.• Contacted and established rapport with key people in the media for print or broadcast of materials.• Obtained media placements for clients, while building media lists and compiling clip reports.

• Planned, researched, and prepared materials for distribution.• Composed biographies for clients’ new employees• Attended major New York City functions within the area public relations arena.

• Strategic press contact for the utilization of Social Media such as MySpace for event press.• Managed volunteer training and orientation for event.• Initiated and developed newsletter for Earth Day

• Key contact for the distribution of marketing materials to corporate clients• Liased with prospective corporate clients to provide marketing proposals.

B.A, Communication Studies; Public And Professional

Minor In Marketing

Bachelor Of Arts (B.A.), Study Abroad

Study Abroad