Ellen Bradford Email and Phone Number

• Designed, implemented, and managed a Citrix XenApp environments in US and Frankfurt, in support of the ESSO PIM product.• Design, implemented, and managed a Citrix DR environment in Paris in support of Frankfurt if it should not be accessible.• Deployed Windows and Linux servers as requested for the MSS environment, made sure the healthchecks and security scans were running properly in order to maintain compliance of the servers.• Assisted in administrating the Jira system, which tracked project Epics, and incidents for MSS.• Built out several Centos7 servers and migrated RHEL5/Centos5 servers to the Centos7 due to end of life of RHEL5/Centos5• Took on responsilbilty of writing the RCA (Root cause Analysis) resports for crisits that belonged to ITPO and presented to management.

Design, implement and manage large scale Citrix XenApp, XenDesktop and XenServer environments, including Provisioning services and Edgesight for IBM contracted clients. Implement virtual Citrix environments utilizing both XenServer and VMWare hypervisors. Implement and support Netscaler devices for several IBM clients. Architect new Citrix environments to meet client need based on Citrix's best practice policies. . Design and implement XenApp and XenDesktop environments to the new platforms, working with project managers and other technical infrastructure teams on migrations plans for the infrastructure. Provide support for day to day Xenserver, XenDesktop, and XenApp environment and user issues for an FDA account and maintain stability and integrity of Citrix Environments supported. Completed a redesign and migration plan for XenApp 6.5 encompassing over 150 XenApp Servers, 300 published applications and 2000 users. Create Technical Specs documentation for Citrix technologies to maintain stringent security requirements. Mentor and train all new team members on how to work and follow processes for FDA accounts

Responsible for maintaining a Citrix MetaFrame 1.8, XPe and Presentation Server 4.0 farms. Responsibilities included building new servers, implemented new applications and troubleshot issues. Set up Active Directory security and group Policies for access to the Citrix servers. Responsible for maintaining Intel servers (over 1500 servers), Windows NT, Windows 2000, Windows 2003, across enterprise, such as monitoring, maintaining security patch levels and troubleshot issues and resolved. Designed, implemented an Enterprise Presentation 4.0 farm and migrated existing servers to the new farm. Supported over 2500 concurrent connections, 450 XenApp servers. Packaged applications to be implemented in Citrix XenApp environment for easy supportability. Created unattended scripts to install XenApp servers for quicker deployments in the environment. Created infrastructure redundancy for Disaster Recovery capabilities. Trained new employees. Created documentation and Disaster Recovery plan for Citrix Environment in Enterprise. Assisted in conversion of Novell Enterprise environment to Active Directory. Implemented Secure Access Gateway to provide a secure means of access for Citrix environment from the Internet.

Supported and maintained over 500 desktops; including setting up remote access and Citrix MetaFrame connections for remote users. Dealt with many customer support issues with irate clients and came up with an acceptable problem resolution that will satisfied the end user’s requirements. Created platform images for different desktop computer models, software installation and support, upgraded hardware components and troubleshot hardware issues, and documented any installs, moves, adds, and changes on all desktop computers.

Responsible for supporting Novell 4.11 servers. Troubleshot PC Problems for approximately 800 clients located in Indiana. Responsible for setting up and installing new PCs added to the network. Administered network for clients such as adding new users, group changes and printer changes. Responsible for building, implementing new servers and insuring proper server backups. Worked on a project to identify all client software applications to be implemented in a Disaster Recovery Plan.

Responsible for installing and moving telephones, terminals and LAN Connections. Troubleshot and resolved network communication problems. Supported corporate LAN, such MAUs, CAUs and LAMs. Ensured cabling met specification. Supported a token ring network in branch system, including PC hardware and software. Supported network after hours on a rotating basis. Helped train new employees. Maintained graphic documentation of branch system. Coordinated and implemented new installs. Wrote documentation for departmental procedures.

Responsible for IBM and Tandem mainframe installation and wiring. Installed PC hardware, software and trained users. Maintained inventory of hardware equipment. Troubleshot hardware problems within the network. Help desk support for network operators. Administrator of a Banyan LAN system. Coordinated and implemented new installs.

Lead Operator of three shifts. Experienced with CICS and MVS/VM and Connex software. Responsibilities included troubleshooting major network problems and ensuring prompt resolution. Department hardware and software trainer for new employees. Developed several different reports for inventory and daily management. Developed a PC on-line ticket system to help with problem determination.

Monitored ATM and IBM teller networks. Created daily reports for management. Liaison between vendors and end-users.