Ellen Long Email & Phone Number

Plantation, Fl

Provide ClickSoftware and SAP mobility software deployment, training and pre and post go-live support throughout North America and off-shore. Conduct testing and documentation throughout software life cycle. Liaison between management, crews and developers to improve software performance and relevance. Support users pre and post go-live as second tier support using Service Manager. Provide updates and issues to application developers pre and post go-live. Train users on proprietary mobility applications for iPhone and computer designed for and or related to project. ex: SAP, time management, journey management, job management, field data scanners and equipment management. Deploy iPhones to management and field personnel in oil and gas industry. Provision phones as needed. Customize phone set-up per proprietary usage for Halliburton. Work with land based and off-shore crews for all of North America.

Delivered applications training to corporate and field employees in the oil and gas industry. Observed other trainers and served as trainer coach utilizing Inside Out Coaching methods. Designed and developed training curriculum and materials as needed. Developed course-ware and training programs for proprietary software used in the oil and gas industry. Devised and provided remote training including web conferencing, recorded on demand training sessions, pod casts, and web casts. Executed and maintained electronic learning management system.Served as Microsoft Office team lead. Organized trainers and locations for training deployment. Provided leadership and master level training for two Microsoft Office migrations. (Office 2003 to 2007, and Office 2007 to 2010). Worked with individual departments to create customized training for specific teams and their unique applications usage. Served as Master Level Microsoft Office solutions expert for entire Chesapeake Enterprise.

Coordinated and presented college credit security and software training online, on university campus, and at multiple business and industry sites. Liaison between technology center, university, and company contact persons for curriculum, program development, class promotion, scheduling, and billing.