Ellen Olson Email & Phone Number

Elk Grove Village, Illinois, United States

Elk Grove Village, Illinois

Buffalo Grove, Il

• Contact: Manufacturer, External Customers, Internal Customers • Provides sales support to outside sales staff in relation to ongoing and potential projects, to ensure effective levels of customer service • Translates customer requests into customer needs and completes requests in timely fashion.• Establishes and maintains long-term customer relationships by providing solutions to their needs• Provides and updates reports and shipping schedules to customers • Initiates and executes project closeout process• Solves post sales, warranty issues• Assist in assembling and distributing quotations to meet deadline & due dates• Assists in locating special parts or products for customers • Initiates follow-up for sales calls and order status as needed • Communicates daily with the Project Sales Department and Outside Sales staff in regard to customer needs and inquiries

Vernon Hills, Illinois

• Liaison between Operation Manager, sales representative and customer• Attend regular and special project meetings as required at the project site and on conference calls• Review all documents from sales representatives before ordering material• Track material and provide customer and sales representative with updates• Developed and maintain a project filing, record keeping and documentation system• Identify and resolve issues and conflicts within the project team• Create bid scope and scope of work for subcontractors• Collect all documents from subcontractors before project starts• Schedule install with customer and see if there are any special requirements • Provide foreman and subcontractors with all details and documents for project• Review daily reports from foremen and subcontractors• Provide status updates with customer and sales representative during installation of project• Follow up with foreman, customer & sales representative after project is complete• Coordinate with the finance department to complete billing

Highland Park

• Maintain inventory for all Cryopreserved specimens • Generate monthly billing for all Cryopreserved specimens • Maintain and acquire patient consents• Process credit cards, deposit check and enter payments into billing system• Manage patients inquiries regarding account balances and questions regarding their storage• Act as liaison between physicians and patients as needed• Interact with and assist physicians as requested

Libertville, Il

• Managed day-to-day business activities including business development, budget planning and management, inventory and bookkeeping• Developed and oversaw all aspects of workshops, open house and customer retreats including meeting logistics and event activities• Managed team of sales consultants and assist them in developing a successful home based business• Recruited and trained new Creative Memories consultants• Organized monthly workshops and retreats • Sought new opportunities and ideas for customer engagement and business development• Held sales presentations for prospective customers and consultants• Designed and created hard cover Storybooks for clients

• Prepared letters, memos and presentations for Sales Executive and Managers• Oversaw preparation activities for key customer visits; prepare travel arrangements, coordinated welcome packages and meetings• Coordinated Manager Meetings, Customer Appreciation Meetings and National Sales Meetings: managed registration and on-site logistics• Assisted Sales Executives with daily functions• Reviewed Sales and Marketing Department expense reports• Supervised and trained receptionist and secondary operator positions• Tracked and recorded vacation and sick days for department salaried employees