Ellen Zito Bsc(Hons) Mcp Email & Phone Number

United Kingdom

Huddersfield, England, United Kingdom

Leading the UK and EMEA Operations to support and further grow our customer base.Key responsibilities include:* Management of key accounts * Measuring and improving service delivery* Acting as the voice of the customer within the organisation* Delivering training and solutions * Measuring and delivering return on investment * Building account growth / customer referrals & case studies* Pre Sales Support / Consultancy * Technical Solution Selling * Trial… Show more Leading the UK and EMEA Operations to support and further grow our customer base.Key responsibilities include:* Management of key accounts * Measuring and improving service delivery* Acting as the voice of the customer within the organisation* Delivering training and solutions * Measuring and delivering return on investment * Building account growth / customer referrals & case studies* Pre Sales Support / Consultancy * Technical Solution Selling * Trial Management / Conversion* Managing installation and service partners * Managing customer rollouts* Managing service level agreements * Trade shows & exhibitions Show less

England

• Responsible for programme managing and successfully guiding the client, ensuring they experience the true value of the SmartDrive programme. • By effectively understanding the causes of the fleet’s risk and how to achieve positive results. By being an extension of the safety policy for all EMEA customers. • To recognise upsell opportunities which will enhance the customer experience and bring their safety score down. • Working individually as the only CSM in this time zone, whilst… Show more • Responsible for programme managing and successfully guiding the client, ensuring they experience the true value of the SmartDrive programme. • By effectively understanding the causes of the fleet’s risk and how to achieve positive results. By being an extension of the safety policy for all EMEA customers. • To recognise upsell opportunities which will enhance the customer experience and bring their safety score down. • Working individually as the only CSM in this time zone, whilst working within a very small team helping others complete their roles for the wider success of the company.SmartDrive Systems was founded with one simple idea in mind: With video, we can prevent collisions by improving driving performance. From the very beginning, our team believed that the combined power of video and analytics would transform the transportation industry – whether it be commercial trucking, transit bus and rail systems, or a whole host of other industry segments. That vision brought us to where we are today…the leader in video safety innovation with a rapidly growing family of customers who are leaders in their respective industries. We are especially proud to be helping our customers protect their drivers, their fleet and the motoring public each and every day. Show less

Leeds, United Kingdom

• Analyse and extrapolate current statistics to meet the key business strategies and objectives. • Maximised defined KPI results. • Develop, motivate and drive a team of Tutors, Assessors/Skills Coaches to successfully deliver Apprenticeship programmes across 2 regions. • Plan, resource and manage the assessment and mentoring to achieve maximum timely achievers.• Manage internal communication between sales and delivery teams. • Own and implement the delivery quality… Show more • Analyse and extrapolate current statistics to meet the key business strategies and objectives. • Maximised defined KPI results. • Develop, motivate and drive a team of Tutors, Assessors/Skills Coaches to successfully deliver Apprenticeship programmes across 2 regions. • Plan, resource and manage the assessment and mentoring to achieve maximum timely achievers.• Manage internal communication between sales and delivery teams. • Own and implement the delivery quality improvement plan, including observations, implementation of best practice processes and ensuring conformity to external standards. • Contribute to wider team projects and recognise areas of improvement. • Lead the delivery of all services related to Ofsted, including Safeguarding, Prevent and IAG. • Maintain knowledge of internal policy, procedures and training, ensuring business compliance and excellence. • Introduce web based visits to the team and ensure full compliance. • Personally manage complaints for the NE region, liaising at all levels internally and externally. • Maintaining current clients and develop new opportunities. • Define success of team during monthly 121’s, team meetings and management meetings. • Project managed and presented an awards ceremony for 400 staff members from all levels of the business. Show less

Leeds, And Newcastle United Kingdom

• Client advocate and Assessor for IT Systems & Networking, Digital Marketing & Business Administration programmes. Ownership of the learner’s progress to ensure timely achievement. • 100% timely record which led to promotion within 2 years. • Deliver full on-site training. • Recognise further business opportunities from achieving learners and employers.

• Assessing IT Apprentices in their work based learning achieving highest assessment and verification record. • Provided guidance and support using own experience and the Edexcel curriculum. • Created Media curriculum and verified work from active learners ensuring quality and accuracy. • Reassured and created solutions to issues raised by learners and employers. • Conducted open days to promote the signing of new learners onto programme. • Presented at standards meetings… Show more • Assessing IT Apprentices in their work based learning achieving highest assessment and verification record. • Provided guidance and support using own experience and the Edexcel curriculum. • Created Media curriculum and verified work from active learners ensuring quality and accuracy. • Reassured and created solutions to issues raised by learners and employers. • Conducted open days to promote the signing of new learners onto programme. • Presented at standards meetings giving updates to internal operation staff from all levels. Show less

Uk, Australia, Europe

• Pre and post sales technical meetings with customers and account managers.• Trained all members of staff in the company, including foreign offices, on new phases of software. Ranging from technical engineers (in depth technical) to senior managers (overview training). • Used SQL scripts to analyse, extrapolate, report and maintain databases on a network of hosted servers.• Performed rota’d 24h / out of hours maintenance to customers. • Configured the initial software on the… Show more • Pre and post sales technical meetings with customers and account managers.• Trained all members of staff in the company, including foreign offices, on new phases of software. Ranging from technical engineers (in depth technical) to senior managers (overview training). • Used SQL scripts to analyse, extrapolate, report and maintain databases on a network of hosted servers.• Performed rota’d 24h / out of hours maintenance to customers. • Configured the initial software on the 7 Server network in a hosted data centre. Involvement in initial infrastructure scopes.• Communicated with the data centre staff with requirements to update systems. • Performed subsequent patches and deployments onto the live web based system via secure IP connection. • Performed a series of detailed testing enabling full roll back and regression facility in order 24/7 functionality.• Liaise with project stakeholders throughout testing and following implementation.• Client technical support analysis and solutions. Strong customer focus and problem resolution skills. • Managed multiple projects through to completion incorporating a variety of cross departmental personnel and completed other team members projects where needed. Show less

• Managed a Technical Support team as well as managing and motivating a Service Desk Manager and his very busy team.• Pre-sales and post sales meetings with clients regarding meeting their technical requirements. • Used and produced statistics using a service desk support logging system. • Customer Relations. Created solutions for customers having technical problems. • Answered customer calls directly and calmed unhappy customers with effective solutions.• Advised Citrix… Show more • Managed a Technical Support team as well as managing and motivating a Service Desk Manager and his very busy team.• Pre-sales and post sales meetings with clients regarding meeting their technical requirements. • Used and produced statistics using a service desk support logging system. • Customer Relations. Created solutions for customers having technical problems. • Answered customer calls directly and calmed unhappy customers with effective solutions.• Advised Citrix customers with ways to allow their network to allow the software's communication to pass through the firewall. Router configuration configuring port forwarding.• Created infrastructure server requirement tenders for potential large customers by working closely with account managers. Show less

• Visit customers for technical pre-sales meetings. Assist in technical side of the sales process.• Fault diagnosis of client problems and solved them using remote access.• Helped IT consultants to configure firewalls and AV software in order for terminal services and communication through complex networks.

In recognition of my abilities as a Software Engineer, I was asked to go to Australia and Europe to train and recruit engineers of new offices. • Interviewing candidates. Sourcing and meeting suppliers. • Creating a training program for new software engineers in order for the office to maintain itself upon my departure. • Recreated the training in 2001 in Europe, based mon-fri in the countries of Holland, France, Spain, Italy, and Germany. • Visit and troubleshoot foreign… Show more In recognition of my abilities as a Software Engineer, I was asked to go to Australia and Europe to train and recruit engineers of new offices. • Interviewing candidates. Sourcing and meeting suppliers. • Creating a training program for new software engineers in order for the office to maintain itself upon my departure. • Recreated the training in 2001 in Europe, based mon-fri in the countries of Holland, France, Spain, Italy, and Germany. • Visit and troubleshoot foreign customer sites often non-English speaking. Show less

• Install and train customers on their new PC and the fleet management software. • 80% travel across the UK, based in Yorkshire, but travelling throughout UK.• Personal time keeping and daily job management. Scheduling and stock control. • Provide initial and full training to the customer. Constantly altering the training given according to the self-assessed IT literacy of the client.• Peripheral support of printers, scanners, Active Sync for PDAs. Backup software install and… Show more • Install and train customers on their new PC and the fleet management software. • 80% travel across the UK, based in Yorkshire, but travelling throughout UK.• Personal time keeping and daily job management. Scheduling and stock control. • Provide initial and full training to the customer. Constantly altering the training given according to the self-assessed IT literacy of the client.• Peripheral support of printers, scanners, Active Sync for PDAs. Backup software install and configuration. Show less

Bsc (Hons), Electronic Imaging & Media Communications (Eimc)

Certificate In Advice, Information And Guidance, Pass

Activities and Societies: Level 2

Taqa

Level 2, Equality & Diversity,Customer Service L2

A+

A1, Level 3 Certificate In Assessing Candidates Using A Range Of Methods

Assessor Award

Mcp : Managing And Maintaining A Microsoft Windows 2003 Server Environment (2007)

ALSO: Studied full MCP course: Implementing Managing and Maintaining a Microsoft Windows 2003 Server Network Infrastructure: Network.

5 A Levels And 9 Gcses