Ellie Hackney Email & Phone Number

Developed and maintained dashboards for monitoring web-effectiveness of campaigns and initiatives.Monitored and reported out on website analytics for multiple branded websites.Created tagging plans to capture engagement with website contentOnboarded new Voice of the Customer vendor and set up website satisfaction surveys while working with brand partners to ensure the survey language, look, and feel matched the brand message.Developed reports that empowered marketing partners within brand teams to monitor their survey responses in real-timeDeveloped and presented strategy suggestions for improving site satisfactionDesigned and presented training to introduce the marketing organization to our digital capabilities.Managed the department budget, including maintaining a profit plan, PO creation, invoice management, and

As a Supply Planning Analyst working with KitchenAid OEM Small Appliances, I expanded my knowledge of the OEM planning and import process as well as collaborating with product development and merchandising to support successful product launches and inventory targets. As a Supply Planning Analyst I:Worked cross functionally with OEM Suppliers, Product Development Managers, and Sales Team to successfully launch a variety of products to meet customer commitments. Supported OEM implementation of Advanced Planning System for Small Appliances as Business Lead. Project significantly improved efficiency in planning process from manual Excel spreadsheets to a system calculated order proposal.

As a Supply Chain Analyst working with Exports, OEM, and Consumer Sales, I gained wide-ranging knowledge of the Demand Management system and processes as well as how the forecast impacts the supply chain as a whole.As a Supply Chain Analyst I:Supported the successful implementation of the APO demand management system.Worked cross-functionally with the Export regions and the Product Fulfillment Team to ensure that Export concerns were addressed with the North American divisions.Facilitated monthly collaboration calls with Latin American, European, and Asian regions to improve communication and forecasting processes.Ensured that the North American S&OP calendar was communicated to all Export Regions and that the forecasting deadlines were aligned with those of North America.Supported the launch of online business at Amazon.com through forecast support, analysis, and collaboration with the consumer sales team, Product Fulfillment Team, and Merchandising.

As the Order Management Team Lead for the Home Depot team, I have had extensive order management experience working with many aspects of the order process. In my time as a Team Lead I:Worked cross-functionally as part of the Vendor Direct Home Delivery Project - Phase I.Helped to develop and define order management processes and ensured that my team was following our defined processes.Monitored and managed both RDC and FDC direct Home Depot store flooring orders, coordinating with Trade Partner Collaboration as well as the Central Fulfillment Team.Worked with Home Depot Corporate and GE to address escalated order management and customer service issues.; a variety of metrics including on-time order fulfillment, OIFR, and Availability, analyzed root cause issues using SAP, MS Excel, BEX, and MS Access and reported out on a regular basis to a wide audience within our Supply Chain.

As a Trade Partner Support Specialist, I worked as part of the Maytag Integration team to learn order management for the Home Depot account and subsequently moved from a customer service to an order management role. In this role I: Assisted in the transition of Home Depot orders from COMPASS to SAP computer systems.Helped develop and document order management processes, specifically around the Home Depot home delivery process.Monitored and managed Home Depot home delivery orders on a daily basis and managed any required delivery reschedules. Helped to train new team members in order management processes.