• Supporting Users on FedEx Dotcom Website for any challenging scenarios such as assistance on FedEx Ship-Manager (FSM) that allows users to store frequently used dimensions for use when processing a large number of shipments• Assisting users on generating a shipment Reports, FedEx Shipment Administration (FSA), Billing Online (FBO), or FeEx Reporting Online (FRO), on how to submit online Claims, also on Account Specific Rates, and FedEx Insight.• Helping clients to setup their online profiles, or the account management regarding its administration.• Assisting in resetting user-ids and passwords for regular users, shipping admins, and Company Admins.• Help resolving issues for the thermal printers such as: ZP 500, ZP 505, LP 2844PS• Assisting FedEx Account Executives (AE) for any technical helps as well as customer Intergration Consultants (CIC),• Helping customers on International shipments, required documents by the customs and other agencies..

• Assisted with monitoring fiscal budget, operations of assigned departments to produce both short term and long term profitability.• Assisted with the responsibilities for the departments to include creating a work environment that promotes teamwork, motivating job performance, feedback, and recognition, promoting mutual respect and team member satisfaction; in quality hiring, training, and planning processes.

• Worked in promoting this cooperative’s craft products on the Web by developing a site and exposing the company’s existence at the International level.• The cooperative served as a research field for the thesis in Ecotourism and Heritage in order to gain a Master’s degree from the university.

• Assisted new and existing customers in opening new accounts, verifying their account balances, and approving and/or disapproving clients for loans according to their credit history.