Ellie Guttilla work email
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With over 15 years of experience in leading and managing diverse teams across multiple disciplines, I have developed a strong expertise in customer success, operational excellence, and revenue generation. As the SVP Operations at Idelic, I founded and grew the Customer Success Organization, retaining over 95% of the annual recurring revenue and improving customer satisfaction scores to record highs.I also have a passion for process optimization and project management which I have demonstrated in my previous roles as VP of Global Operations at Trax Group and VP of Operations at Forever, Inc. In these roles, I implemented effective systems and tools to streamline workflows, increase efficiency, and enhance quality.My leadership style is based on empathy, accountability, and measurables, which empowers self-sustaining teams of talented and diverse individuals. I thrive on collaborating with senior executives to align the company's vision, strategy, and goals with the customer's needs and expectations. I am always looking for new opportunities to contribute to the success of future endeavors with my skills and experience.
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Vp President Customer SuccessQuirePittsburgh, Pa, Us
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Head Of Customer Success Operations, Talech Point Of SaleU.S. Bank Apr 2023 - PresentMinneapolis, Mn, UsResponsible for driving optimal operations and collaboration across Customer Management pillars like Onboarding, Customer Success, Support and Education. Leading a team of "fixers" focused on improving delivery across all functions, including Customer Delivery, Product Management, Engineering and Sales. Key duties include driving governance, business reporting & analytics, strategic planning and issue resolution. -
Senior Vice President OperationsIdelic Jun 2019 - Apr 2023Pittsburgh, Pa, UsFounded the Operations team by building out disciplines for People Operations, Customer Success, Deployment Project Management, Integration Management, Customer and Technical Support. Managed a team of customer and employee centric managers and individual contributors towards meeting our strategic objectives while being maniacally focused on executing in the moment. Achieved 95% revenue retention, 75% referenceability, and improved NPS by 30% year-on-year over four years.Key duties included strategic planning, executive customer relationship building, establishing operating norms and implementing solutions for improved productivity. -
Vice President Of Global OperationsTrax Group Mar 2016 - Jun 2019Irving, Texas, UsResponsible for the Global Customer Service Operation and successfully service delivery for freight bill audit services across over 300 customers. Restructured the customer service operation across three countries, five offices, and 120 employees removing dependency on individuals (creating scale and decreasing risk) while retaining all customers and key employees.Key duties included relationships management, service delivery (audit, financial allocation, and payment) and issue escalation management. -
Vice President Of OperationsForever, Inc Apr 2013 - Mar 2016Pittsburgh, Pa, UsEstablished Forever’s Customer Care, Professional Services, and Tradeshow & Events disciplines. As a startup organization, our team established the ways of working focusing on customer experience both pre and post sale. Delivered the first annual customer conference, ForeverLIVE and ran the cross-functional team for the largest trade show event, RootsTech, including a 20X30 exhibit area with overhead signage, live kiosks for demos and over 100,000 impressions through various media channels. -
Senior Manager, Procurement Business Process OutsourcingAccenture Nov 2010 - Mar 2013Dublin 2, IeResponsible for the oversight of over a dozen North American category management & sourcing customer programs including relationship management, change management, service delivery, and commercial activities. Programs ranged in size from $2 to $33 million of service contracts. Served as most requested Delivery Lead on cross-functional sales teams helping to attain over $50 million of services contracts in two years. -
Senior Manager, Managed Procurement Services (Formerly Ariba Technologies)Accenture Jul 2004 - Nov 2010Dublin 2, IeExecuted strategic programs for an emerging Procurement Business Process Outsourcing service which included both Enterprise (Ariba) Software Implementation and Source-to-Pay Services. Programs included process & technical design; change management and training services.
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Senior Manager/Manager, Sourcing Operations (Formerly Freemarkets Inc)Accenture Feb 2002 - Jun 2005Dublin 2, IeEstablished a European service delivery center with thirty language capable team members responsible for executing sourcing projects for European customers from Pittsburgh and led the team to drive operational best practices and improve measured customer service by over 25%.
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Team Manager/Project Manager (Formerly Freemarkets Inc)Accenture Jan 1999 - Feb 2002Dublin 2, IeSupervised a team of fifteen project managers, engineers, and supplier specialists through the delivery of over one hundred projects worth over $1 B dollars in metals and electronics spend. Selected by management to act as a process ambassador to the newly formed European Headquarters as part of a global restructuring.
Ellie Guttilla Skills
Ellie Guttilla Education Details
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Bucknell UniversityElementary Degree
Frequently Asked Questions about Ellie Guttilla
What company does Ellie Guttilla work for?
Ellie Guttilla works for Quire
What is Ellie Guttilla's role at the current company?
Ellie Guttilla's current role is VP President Customer Success.
What is Ellie Guttilla's email address?
Ellie Guttilla's email address is eg****@****hoo.com
What is Ellie Guttilla's direct phone number?
Ellie Guttilla's direct phone number is +190175*****
What schools did Ellie Guttilla attend?
Ellie Guttilla attended Bucknell University.
What skills is Ellie Guttilla known for?
Ellie Guttilla has skills like Program Management, Operations Management, Team Leadership, Change Management, Project Management, Ariba, Procurement, Supply Management, Strategic Sourcing, Process Improvement, Management, Supply Chain Management.
Who are Ellie Guttilla's colleagues?
Ellie Guttilla's colleagues are William Ross, Andrew Quire, Stephanie Benzinger, Alan Biehn, Danielle Salerno, Hetna Millet, Jennifer (Risser) Ealy.
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