Elliot Cook Email and Phone Number

● Directed bands as they load in● Setup stage and ran sound checks● Ran front of house and monitor mixes during shows● Kept shows running on time● Tear down and clean up after shows

● Collaborate with team to fulfill requests for data and statistical analysis of student and curricular records using Microsoft SQL Server to query university Customer Relationship Management (CRM) systems● Condense findings into tables, charts and dashboard reports in a clear, concise, and articulate fashion to present to internal customers mainly via Tableau, Excel, and Google Docs● Present student matriculation, progression, graduation, and employment statistics for each of our academic programs within Dean Dashboard PowerPoint presentation to inform administration as they make curricular decisions● Fulfill ad hoc data requests for student data and trends submitted to the Office of Institutional Effectiveness (OIE)● Find opportunities for automation within reoccurring OIE requests and manual tasks● Continue course and academic term maintenance within CRM systems from previous Operations and Registration Specialist rolls

● Integrated various Customer Relationship Managment (CRM) systems used by 15 regional ground campuses into online format● Integrated new CRM systems to work with or replace existing CRM systems● Established standard operating procedures for new systems and trained other employees on their use● Led team responsible for tracking monthly curricular changes approved by administrative voting body● Performed quarterly and ad hoc updates to curricular and policy changes in Kaplan University Catalog● Quality assurance and liaison for 15 regional ground campuses● Implemented published curricular changes to academic programs and courses within integrated CRM systems● Continued course, program and term maintenance from Registration Specialist responsibilities

● Created and maintained over 4000 unique courses and 2000 academic program curricula for online university and 15 regional ground campuses within internal systems and student facing systems● Created, scheduled classes for, and maintained 22 academic terms for each year within several integrated Custmer Relationship Managment systems

● Directed bands as they load in● Setup stage and ran sound checks● Ran front of house and monitor mixes during shows● Kept shows running on time● Tear down and clean up after shows