Elliot Bekritsky Email & Phone Number

Jerusalem

Manage execution of XConnect’s wholesale telco product:o Partner with sales and technical support teams in determining the pricing and execution strategy to best attract business, maximize margin, and optimize quality. o Serve as subject matter expert, determining, documenting, and disseminating best practices to ensure consistent delivery of strategy across the business, enabling swifter and more effective response to market opportunities. o Serve as central point of escalation between support and sales teams, fielding support questions on difficult to resolve customer quality complaints and sales questions regarding cost, pricing, and routing execution. o Research and resolve billing disputes with vendors and customers as well as internal incidents of loss. Proactively provide post-incident executive summaries to senior management along with root cause analysis and plans for remediation. o Provide regular reporting and analysis of business metrics which provide the basis for sales strategy.Project Management: o Worked in partnership with IT development to automate critical business functions and create tools to support the sales and support teams.o Led the development and implementation of a system to automatically manage the ongoing process and upload of vendor price offerings. o Designed a suite of self-service tools for the sales and support teams to view vendor costs, execute special offerings, and issue pricing to clients. o Designed a reporting page which provided the sales team with access to detailed transaction history, searchable by various criteria. o Project outcomes included cost savings from replacement of a third party system, reduction in billing discrepancies, elimination of unanticipated losses, reduction in operational bottlenecks, and an increase in the sales team’s ability to take a more informed and active role in the business.

o Managed the prompt upload and maintenance of vendor account offerings arriving on an ongoing basis. Optimized routing of customer calls based on changes in vendor offers. o Managed ongoing updating and issuance of international pricing for all customer accounts. o Served as central point of escalation between support and sales teams, fielding support questions on difficult to resolve customer quality complaints and sales questions regarding cost, pricing, and routing execution.o Researched and resolve billing disputes with vendors and customers as well as internal incidents of loss. Provided post-incident executive summaries to senior management along with root cause analysis and plans for remediation.o Provided regular reporting and analysis of business metrics which provide the basis for sales strategy.

Greater New York City Area

Oversight of Securities Lending Cash Investment Trading Desk:o Reviewed investment portfolio in comparison with contractual investment guidelines. Identified instances of investments found to be outside of contractual guidelines. Partnered with trading and sales teams to manage these instances in a transparent manner, fulfilling the bank's fiduciary obligations and encouraged customer trust. o Led effort to prevent future investment guidelines violations by revamping the process of coding the guidelines into the investment booking system and identifying contracts in need of revision. o Provided thorough documentation of oversight and remediation actions for presentation to auditors and regulators.Management of Business Continuity Planning:o Drove discussions with senior management which challenged the adequacy of the continuity plan. Proposed and adopted a shift in strategy towards greater reliance on remote access, and global region to region coverage.o Conducted periodic testing of offsite backup trading facility to ensure technology and telephony resources were readily available and fully functional on an ongoing basis in the event that the business’ primary trading floor became inoperable or inaccessible.

Greater New York City Area

o Developed a tool to automatically compare investment holdings between systems that periodically fell out of sync. This provided daily identification of discrepancies, heading off downstream problems such as miscalculated redemptions and interest. o Rationalized and streamlined the procedure for calculating bulk cash movements which provided funding the Cash Re-Investment desk’s investments each day. Corporate Actions Team Leadero Led a turnaround of the Corporate Actions group as problems with absenteeism left the desk with little coverage: Built procedures from the ground up, trained new hires and re-trained existing staff, providing better overall understanding of the corporate actions being processed, and raising team morale. o Reconciled an accumulation of cash discrepancies. Established daily reconciliation to ensure timely resolution going forward. o Established metrics and a weekly information sharing session to facilitate management reporting and oversight.

Greater New York City Area

o Supervised diamond purchasing team: Responsible for hiring, training, motivating, conducting annual performance reviews, and prioritization of workflow. o Managed order fulfillment for a set of client accounts, ensuring quality and timeliness of delivery.

Master Of Business Administration (M.B.A.), Operations Management, 3.7

Bachelor'S Degree, Psychology, 3.7

Education record