Elliot Seeto Email & Phone Number

Sydney, Nsw, Au

Australia

Enabling MSP Partners for a Secure technological future

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

• Running Partner Evaluations and Training• Support Partner training, process building and reporting• Vender Partner Liaison for strategic relationships• Technical Sales and Account management• Involved in the full life-cycles of new acquisitions and upsell/cross-sell engagements • Presenting via 1:1 and 1:Many Webinars as well as onsite groups up to C-level executives• Consultancy services to help our partners grow and scale• Supporting the APAC Sales team with Technical engagements• Organising and presenting at relevant tradeshows and events• Assisting with Marketing activities through the use of Social Media• Writing Industry blogs and content for the local Australian base • Supporting escalations and managing Risk programs through to resolution• Updating Salesforce activities and responding to Call-to-actions• Attending regular monthly check-ins with partners via Zoom or through onsite visits• Facilitating Onboarding and migration programs for new partners• Working with Industry Peer groups and supporting Business challenges outside of our Partner base• Use of MEDDIC techniques in the Sales cycle

Sydney, Australia

Sydney, Australia

Providing technical advice to the Sales team for SMB opportunities and managing the support team throughout APAC.- providing quotes, BOMs and responding to RFI/RFP's- assisting with Channel partners and vendor management- product development and maintaining infrastructure- managing and training of the wider APAC support team

Sydney, Australia

Global Video Conferencing Helpdesk and Operational Support.

Designing Complex Video Conference core infrastructure for Government, Education and Corporate environments.Technical support of sales staff, clients and management for VC and UC related queries.Design high and low level Visio drawings for customer networks including detailed integration and implementation to third party systems. Assisting with implementation of complex and small VC infrastructure, endpoints and integrated room environmentsI specialize in the Polycom RealPresence Platform network designsMy duties included:Working closely with Vendors, Sales staff and integrators to from initial project designs to final implementation and training.Attend Client meetings as technical advisorCreate and populate Bill of Materials for quotes and projects. Maintaining the VC product database. Including creating new products, archiving End of Life products and managing pricing.Assist the National VC Helpdesk team to troubleshoot complex networks, troubleshoot equipment faults, testing and trainingWorking with other departments to organize and manage special company and client Video Conferencing events.

Primary support for National Video Conferencing Network.Maintaining core VC Infrastructure including Management systems, Multipoint Conferencing bridges and recording devices.Managing day-to-day operations, troubleshooting and ongoing maintenance of the on-site AV and VC facilities. The setup and monitoring of corporate events, High level VIP meetings, general VC support and helpdesk operations. Working closely with the ASIC Voice and Video team within a fast paced environment, troubleshooting to help overcome complex technical issues quickly and keep within our tight SLA target of 99.95% up time. My duties included:Working effectively with the VC team for day-to-day supportQuick response to VIP AV/VC requests and problemsPreventative maintenance of all AV and VC facilitiesProblem solving and providing a high level of customer satisfactionInventory management and maintenance of equipment for serviceWorking with other departments of the company to organize and manage special corporate events.

My tenure with Electroboard started out as an on-site AV Technician based at Westpac Head office in Sydney. Assisting with Level 1 and 2 support.Assisting with day-to-day operations, troubleshooting and ongoing maintenance of the on-site AV and VC facilities. The setup and monitoring of corporate events and VIP meetings.Working closely within a team of four within a fast paced environment, I used my AV experience to help overcome complex technical issues quickly and keep within our tight SLA targets. My duties included:Working effectively with the AV team for day-to-day supportQuick response to AV/VC requests and problemsPreventative maintenance of all AV and VC facilitiesProblem solving and providing a high level of customer satisfactionInventory management and maintenance of equipment for serviceWorking with other departments of the company to organize and manage special corporate events.

Cairns, Australia

 My position as an AV Installer includes installation, maintenance and testing of all facets of Audio Visual Products. Such as Home Theater Systems, Multi-room Audio, Lighting, Telephone Systems, Alarm Systems, Networking, TV Systems, Lighting, Cabling, Etc. This also includes Project Management which requires me to liaise with Customers, Suppliers and Site Managers for customer service, sales and technical support Issues. In charge of final preparation, product tutorial and overall customer satisfaction.My duties included:• Project Managing new and uncompleted projects• Making sure vehicles have correct tools and stock to complete jobs• Giving customers the best experience possible• Installing and Programming Lighting and Audio Visual Systems• Installing, terminating and testing of all systems on Project• Supplying customers with tutorials and instructions on all systems• Liaising with Builders, Architects and other trades to meet OHS standards throughout the project

My position as an AV Installer includes installation, maintenance and testing of all facets of Audio Visual Products. Such as Home Theater Systems, Multi-room Audio, Lighting, Telephone Systems, Alarm Systems, Networking, TV Systems, Lighting, Cabling, Etc.This also includes Project Management which requires me to liaise with Customers, Suppliers and Site Managers for customer service, sales and technical support Issues. In charge of final preparation, product tutorial and overall customer satisfaction.Training and supervising New and current staff.My duties included:Project Managing new and uncompleted projectsMaking sure vehicles have correct tools and stock to complete jobsGiving customers the best experience possibleSupervising and Training staff on and off-siteInstalling and Programming Security SystemsInstalling, terminating and testing of all systems on ProjectSupplying customers with tutorials and instructions on all systemsLiaising with Builders, Architects and other trades to meet OHS standards throughout the project

Certificate Iii, Business (Sales)

Education record