Nick Elliott Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

- Resolved more than 700 customer queries regarding implementing security best practices, cryptography, encryption, policy configuration, IAM & SSO architectures, and network security.- Awarded "Quality Champion" designation for having highest customer correspondence ratings throughout profile, receiving greater than 60 ratings at the highest level in a single quarter.- Provided support to engineers both within my profile and globally by participating in multiple on-call rotations answering specific cloud security questions and driving high-severity escalations to resolution within SLA.- Automated manual processes for customers reducing exposure to threat actors and remediated existing security findings to ensure proper level of information security was applied depending on specific customer use case.- Improved customer existing encryption types, modes of encryption, algorithms, and underlying architecture that enables secure communication between users and servers (Digital certificates, Public Key Infrastructure).

Seattle, Wa

- Analyzed global cellular network traffic originating from more than 100 million end users daily for indicators of compromise, spam & phishing campaigns, and other unauthorized content and presented findings to customers on a weekly and monthly basis.- Implemented security rules, policies, filters, and regular expressions resulting in a decrease of dynamic malicious traffic by 80% within the first 3 months.- Created new hire onboarding guide with specific guidance from experienced engineers in how to best manage different types of malicious network traffic and risk resulting in a 25% faster onboarding time for future new hires.- Designed new filtering mechanism using DNS resolution in conjunction with rate-based ruling to dynamically assign negative reputation to repeat offenders without providing any indication to end user. Resulted in 40% reduction in malicious traffic within day of implementation.

Vancouver, Wa

- Responsible for ensuring proper functionality of more than 100 on-site engineering workstations daily resolving issues regarding networking, storage, hardware, software, and cryptography.- Configured an inventory management system tracking engineer workstation warranty validity saving the company more than $500,000 annually spent on warranty-valid upgrades and replacements.- Provisioned new workstations through imaging of drives, installing hardware/software, securing network access, and hardening systems reducing new engineer onboarding period by more than 50%.- Assisted in disaster recovery tabletop exercises and remediation by relaying findings to networking and security teams ensuring proper functioning of disaster recovery systems and processes.