Perform as part of a solid, cohesive team to create a seamless luxury experience, respond in an effective way to any and all guest conundrums, utilize physical & digital forms of communication to help keep all departments of the hotel on the same page, manifest a sense of home for Nashville's corporate travelers and pleasure seekers.

Ensure guest satisfaction from arrival to checkout with focus on customer service in a fast-paced hotel environment, assisted with sales and marketing efforts and day to day operations.

Strong customer service skills as part of a team that looks out for both clients and their pets, creating a positive experience that results in return customers.

Fielded incoming calls, built value around the services/products, and persuaded customers to make a purchase.

Operated Lifts. Ensured customers had the best possible time they could with a focus on safety.

Checked Customers in and out of rooms from front desk, organized cleaning schedule for house-keepers, and handled customer inquiries and requests.

Master of Ceremonies for events around Atlanta such as Trivia and Karaoke nights.

Assisted Account Executives with daily tasks, managed social media accounts, designed blast emails, wrote copy for print placements/mailing pieces, web design, Search Engine Optimization.

Promoted special events and raised awareness via social media.

•Identified the need for a Men’s Club Team and created a Facebook Page to build interest.•Developed a proposal and presented it to school administrators, which resulted in an affirmative vote to add this extracurricular activity. Secured initial funding from school.• Coached and led the team to two consecutive winning seasons playing other club teams from University of Georgia, Georgia Tech, Kennesaw State, Georgia State, and others.

Presented the weekly newscast on camera.

• Approached by National Organization as point person to recruit potential members.• Identified recruits through social media and word of mouth forming initial pledge class.• Implemented ΣAE organization, guidelines, and standards to become a functioning probationary chapter. Established ties and garnered support from alumni.• Earned the Order of the Phoenix award for outstanding service and devotion.

Monitored, entertained, fed, and groomed dogs of all shapes and sizes. Worked the front desk, including customer service and financial transactions.