Elliott Ackroyd Email & Phone Number

Connecticut, United States

Trumbull, Connecticut, United States

• Ensure the timely dispatch of multiple technicians at the start of the day and manage them throughout the day by informing them of their next job etc.• Provide outstanding customer service when dealing with customer requests and queries over the phone.• Display great awareness and time management skills when booking in jobs. Making sure to not overload/underload work and to spread work out as evenly as possibly across the day.• Ensure that over 4,000 customers are supplied with oil in a timely fashion by creating daily oil routes.

Milford, Connecticut, United States

• Designed and planned training sessions for teams with varying ability levels.• Managing match day preparation such as warm ups and field preparations.• Ensure the safety of all participants; especially during the COVID pandemic.• Communicating with parents through a number of methods such as: face to face, email and telephone.

New Braunfels, Texas, United States

Administrative: • Designed and edited the monthly newsletter to provide updates to approximately 120 players and their families to improve and maintain community relations. • Supported the promotion and day to day management of day and overnight camps for players of different ages and abilities. • Managed and maintained the training and playing field and facilities through daily inspections as well as weekly field maintenance.• Ordered, purchased, and organized equipment inventory to ensure proper equipment was available for all camps, trainings, and individual sessions. Marketing: • Promoted coaching services via school visits, leaflets and flyers, phone calls, and face to face communication.• Completed administrative duties including promoting camps, clinics, and individual coaching sessions as well as upselling company services to current clients. Coaching: • Aided with the planning, designing, and delivering of soccer sessions for both groups and individuals from ages 5 to 17 in collaboration with a team of four coaches. • Managed match day squad utilizing different approaches depending on age and ability to either ensure equal game time or to put the team in the best position to succeed. • Adjusted game plans and tactics during matches by making tactical changes, switching instructions, changes in positions and formations based on observations of gameplay. • Planned and adapted practice sessions daily dependent on the age and ability level of the team or individual to provide appropriate challenge to improve played and keep them engaged.• Provided regular feedback to players and parents to promote player development and independence. • Mentored supported the wellbeing of individual players from various backgrounds including immigrants and players of color who faced unique challenges such as language barriers and lack of representation.

• Prepare declarations on shipments entering the United Kingdom from outside the European Union to ensure government safety and taxation protocol are observed. • Displayed excellent customer service when responding to customer inquiries and concerns, through various forms of communication including letter, email, and phone. • Consistently met company performance requirements such as maintaining a 100% contact rating.