Ryan Orchell Email & Phone Number

Rochester, Michigan, United States

Logicbroker is the fastest, most flexible way to improve your customer experience and generate more revenue with B2B and D2C dropship, marketplace, and supply chain visibility solutions.

Detroit Metropolitan Area

• Owned the entire customer cycle - onboarding, training, value delivery, engagement, and renewal.
• Conducted business reviews, webinars, and created training documents/videos to increase engagement.
• Managed our MRR and NRR spreadsheets for the CEO to present during investor quarterly reviews.
• Maintained client health dashboards through Salesforce and managed client requests in Notion.
• Managed free trial and sandbox prospective clients to convert into enterprise accounts.

Chicago, Illinois, United States

• 2018 Super Saver Award winner - Retained a high profile account by partnering with the client’s senior leadership during time of renewal and securing a massive renewal/upsell for the organization.
• Partnered with over 50 eCommerce manufacturers, responsible for over 1.6M in ARR.
• Identified revenue and growth opportunities, successfully upselling solution coverage and annual rate increases.
• Led all team members with an average 93% retention rate every year.
• Responsible for delivering reports to my clients and telling a story through data and analytical concepts.
• Owned the entire account life cycle including client engagement, conflict resolution, and contract renewals.

Chicago, IL

- Managed 40 major online manufacturer accounts with a 93% annual retention rate.- Owned client post-sale communications, conflict resolution, and compliance.- Identified revenue and growth opportunities for each client.- Managed the entire MAP Policy enforcement process for clients.- Carried out investigations of unauthorized retailers and located.

-Spearheaded all advertising, client relations, retention and sales for North Texas, Nebraska, Kansas, New Mexico, and Arkansas sales teams.-Assisted the Regional Manager, holding weekly sales meetings, reviewing and planning team goals.-Analyzed and presented reports to determine lead trends and provide insight to meeting client.

-Manually built online advertisements for our For Rent By Owner listings.-Resolved a high volume of customer inquiries and processed credit/tech-related issues with excellent efficiency. -Ensured online listings met Fair Housing compliance.-Developed a vast understanding of our products and how to problem solve any issues that resulted in their lack of.

-Managed and maintained the front office providing excellent customer service and satisfaction. -Responsible for processing guest inquiries and requests with a high call volume. -Consistently met and often exceeded guest expectations during their stay with the hotel.