Strategic Leadership and Planning:Successfully led teams and strategic initiatives, progressively taking on greater responsibilities to drive results and achieve organizational objectives.Demonstrated ability to develop and implement strategic plans aligned with company goals, contributing to business growth and expansion.Financial Management and Optimization:Developed strong financial acumen through hands-on experience with budgeting, financial analysis, and performance management.Implemented data-driven financial strategies that improved overall profitability and financial stability.Communication and Collaboration:Established clear communication channels and fostered collaboration across departments, working to enhance organizational effectiveness.Cultivated a collaborative culture that promoted teamwork and innovation.Customer Success Operations Leadership:Led Customer Success operations team, ensuring high levels of customer satisfaction and retention.Implemented strategies to enhance customer engagement and loyalty.Multi-Location Operations Management:Managed operations across multiple locations, ensuring consistent delivery of high-quality services and patient care.Implemented robust compliance programs and risk management strategies, ensuring adherence to industry regulations and mitigating potential risks.Project Management:Successfully executed real estate acquisitions and construction projects, ensuring timely completion and cost-effectiveness.Managed projects from conception to completion, achieving objectives while minimizing risks and disruptions.Team Development and HR Management:Implemented programs to develop and empower teams, working to increase productivity and job satisfaction.Oversaw human resources functions to attract, retain, and develop top talent, contributing to a positive workplace culture.Implemented HR strategies and systems that supported organizational goals and employee well-being.

Strategic Leadership: Achieved expansion and growth goals through comprehensive strategic plan creation and implementation. Led bi-weekly leadership and monthly team meetings, ensuring the seamless execution of strategic plans across all departments.Dynamic KPI Reporting for Growth: Engineered a robust KPI reporting system with visualizations, driving insights crucial for practice growth.Holistic Oversight of Operations: Orchestrated strategic planning, business development, accounting, and revenue collection for Owens Dental and affiliated LLCs, ensuring a comprehensive approach to organizational success.Impactful Communications and Marketing: Crafted and executed communication and marketing strategies, resulting in a remarkable 77% increase in new patient acquisition within the first two years. Balanced client acquisition with retention efforts.EHR System Management: Led the setup, maintenance, training, and risk management of the EHR system, ensuring compliance with industry standards.Human Resources Program Development: Developed a comprehensive Human Resources program, introducing a competitive benefits package, clear performance expectations, and an efficient onboarding system to streamline and systematize processes.Positive Workplace Culture Advocate: Focused on fostering a positive workplace culture that also focuses on accountability; encouraging individual KPIs and achieving team and office goals.Project Management: Managed 2018 buildout of new dental office including design, construction, IT system design and setup and dental equipment and real-estate financing. Also orchestrated the opening of the new location including EHR setup and training, system setup, vendor management, staffing, marketing, and insurance contracting.COVID-19: Provided leadership throughout the COVID-19 pandemic: managing office reopening, supply-chain management, staffing and ensuring full regulation-compliance and staff and patient safety.

Action-Oriented Dental Management: Spearheaded the daily operations, accounting, and reporting for a dynamic dental team.Created systems and training to provide consistent level of excellent customer service across the organization. Efficient Office System Optimization: Innovated and implemented streamlined processes, protocols, and training manuals, optimizing overall office systems.Developed Revenue Cycle Management System: Engineered new protocols for revenue cycle management, achieving a substantial increase in collections from 88% of production to an impressive 108% in the first year.Modernized IT Systems: Managed end-to-end IT systems, including procurement, implementation, risk management, and providing technical support for seamless operations.Strategic Website Development: Orchestrated the development of a new website, overseeing design, content creation, and branding for a cohesive online presence.

Project coordinator for development and fulfillment of sponsorship and advertising contracts.Managed communication, contract processing, invoicing, tracking, fulfillment and reporting.Increased advertiser renewal rates by using data integration and visualization to show ROI. Worked extensively with Salesforce, Microsoft Office Suite and Personify Accounting Software.

Provided remote technical support, resolving issues with excellent customer service. Assisted with marketing and product launch at trade shows.

Managed accounts as point-of-contact for new and existing clients.Managed daily operations including business development, B2B sales, AR/AP (Quickbooks), ordering, inventory management and order fulfillment.Project Coordinator for 2010 product development and release.

Intern Office Assistant for Summer of 2009Assisted with projects (such as website updates, financial reports, client updates, etc) as an Independent Contractor though December of 2010.

Developed skills in providing excellent customer service through extensive sales and customer service training program.Individually broke the property record for individual monthly sales in this commission-based position.Played a pivotal role in helping the team achieve monthly sales goals.