- Working in Housing Management to support residents across Optivo’s business network.- Working on a variety of caseloads and supporting residents with tenancy queries, issues, Anti-Social Behaviour concerns and signposting residents to essential services.- Working with a network of external agencies to support the lives of residents.- Assisting in the constant improvement of internal processes and policies to ensure time and financial efficiency.- Currently working as part of a pilot within Housing Management as part of a Centralised team of Housing Officers; finding new and innovative ways to serve residents; including through an increased use of technology.

- Working in a combined customer facing and administrative based role for a leading social housing providing in the South East.- Assisting residents with enquiries covering a wide range of topics.- Working daily with programs including CRM, Orchard and React.- Awarded Optivo’s Team of the Year accolade in 2018.- Providing administrative support mainly to the Housing Management team to ensure a smooth running of back of house operations. - Duties including, but not limited to, dealing with vast amounts of legal paperwork relating to tenancies, arranging and organising calenders and booking appointments, working directly with CRM to manage workloads across several regions in the organisation, preparing meetings and providing administrative support to several forward-thinking internal projects at any one time.- Giving back through organising and supporting several volunteering schemes aimed at improving the lives of residents and those in the surrounding community on a regular basis.

- Primary social media executive managing the output of content across multiple social media channels for a local charity based in Kent.- Planning and creating content remotely to ensure strong engagement with stakeholders and supporters of a charity and non for profit business that supports adults with learning disabilities and others in the local community.- Multi channel management; Facebook, Instagram and X.- Creating graphics, stories, reels and strategies from concept to completion, with support from on site team.- Assisting in social media strategy planning to ensure optimal performance for content.

- Providing general administrative help to the Recruiting and Resourcing team.- Assisting with updating digital records for employees and clients on an internal system.- Organising and updating the archiving system.- Helping the HR team in making employees compliant by chasing references and updating DBS records.

- Organising and editing correspondence on behalf of KCC leaders to VIP Contacts; such as Members of Parliament, Councillors and the Press.- Diary and inbox management for Senior Management- Extensive work using the WAMS system, alongside Microsoft Office; particularly Word, Outlook and Excel.- Supporting team to meet collective deadlines for other areas of the business, such as responding to Freedom of Information requests and dealing with complaints.

- Dealing with confidential information in a professional manner.- Working with the Officebase system on a daily basis.- Compiling and typing up reports.- Managing switchboard.- Assisting senior management with daily tasks.- Dealing with correspondence via phone, email and post.

- Helping to set up and formulate data for upcoming system changes.- Working with Microdec on a daily basis.- Dealing with correspondence.- Creating databases for large amounts of candidate information.- Working with pace and accuracy at all times.

- Promoted from Floor Manager in August 2013. - Responsible for the overall running of a two floor concession, selling Menswear and Womenswear collections.- Meeting KPI's including sales targets, wage and stock control.- Managing a team of 8 to meet and exceed sales and helping to drive personal development.- Maintaining a superb audit result. Lowest stock loss in district for 2013.- Leading visual merchandising within the concession.- Keeping aware of activity from competitors/external factors to ensure commerciality.- Analysing key trade and merchandising reports on a daily basis to locate opportunities for business.- Dealing with HR issues including recruitment, training and development, staff retention, appraisals and investigations.- Offering support to other concessions/managers within the District.I left this position in November 2013 to gain more administrative experience, building upon the skills and knowledge gained through working in retail management and previous temporary assignments.

- Promoted from Stylist in October 2012.- Leading the sales team in meeting and exceeding sales targets.- Compiling weekly and monthly trade reports.- Actioning bi-monthly refreshes and merchandising new stock. - Assisting in the training and development of the sales team.- Preparing for and assisting with audits.- Assisting with the planning and implementation of bi-annual seasonal sales.- Liasing with host store to organise/implement promotional acitivity.- Dealing with HR issues, including staff retention and support in investigations.

- Providing superb customer service and managing the customer experience.- Meeting and exceeding personal sales targets.- Assisting with inbound and outbound stock movement.- Assisting with stockroom duties.- Conducting replenishment of stock.- Maintaining floor standards.- Assisting with Visual Merchandising.- Assisting on audits.- Representing the All Saints brand in a professional manner at all times.

- Providing superior customer service.- Meeting and exceeding personal ,and team, sales targets (Top performing sales team in area for Christmas 2010).- Assisting with general running of concession.- Assisting with visual merchandising.- Acting as Interim Manager for 2 months during crossover of staff.- Meeting with Brand Representatives.- Compiling trade and commercial reports for Senior Management.

- Shadowing reporters.- Compiling press clippings/releases for articles.- Liaising with Government offices to gain information.- Researching articles.- Proposing ideas for features.