Ellis Foster Email & Phone Number

Charlotte, North Carolina, United States

Charlotte

GLOBAL CLIENT STRATEGIST (September 2020 - Present)The Global Client Strategist responsibilities include those of the GSC with the following additional accountabilities: * Account Management: Co-lead account management and strategy with the Global Account Manager / Global Client Director by developing the long-term strategy and transformational journey for our customer * Inspire: Build internal relationships with our most technical SMEs and Executives and aligning with the customer to ensure confidence and our ability to execute * Value Alignment: Build business cases including ROI and TCO analysis to quantify value realization of IT outcomes

Charlotte, North Carolina, United States

SENIOR / STAFF GLOBAL SOLUTIONS CONSULTANT (GSC) (July 2015 - September 2020)As the Senior and Staff Global Solutions Consultant, focus shifted to a single Global Financial account responsible for the team’s technical lead for pre and post sales strategy. * Production Adoption: Drive adoption by understanding business requirements, operating challenges, and customer objectives * Customer Advocate: Navigate across Product Management, Engineering, and Support to ensure customer’s concerns are represented * Trusted Advisor: Meet with customer executives, senior management and technical decision makers to articulate market trends and align solutions

Charlotte, North Carolina, United States

As a Systems Engineer, I was responsible for providing solutions for strategic Enterprise customers, assisting in the analysis, designing and development of fully integrated technology solutions based upon the customers requirements. Made technical and sales presentations to customer's technical staff and senior management.

Charlotte, North Carolina Area

As an IT Solutions Architect at Terremark, I strive to understand my client’s technical challenges and offer strategic guidance. My areas of expertise in regards to IT Infrastructure are data center colocation, virtualization, cloud and security. I leverage my TOGAF 9, ITILv3 and CISSP certifications when building solutions.• Strategize with Sales Team and provide technical expertise during client facing meetings, building solutions and implementations.• Perform customer facing demos both remote and onsite, RFP responses and architect solutions including detailed Visio diagrams to match the needs of our customers to our unique solution sets.• Work closely with diverse internal teams to ensure customers’ solution flows through the appropriate internal processes from initial quote thru final contracting.

• Engaged to assess and evaluate the Foreign Exchange IT Support for improvement opportunities. • Identified opportunities and created initiatives to begin stabilizing the environment and improving team perception. • Implementing new processes and procedures for the team and their business partners. • Managing several initiatives regarding database replication and security.

• Provided leadership and guidance for the Enterprise Systems team, including the management of IT projects that support strategic business and organizational objectives.• Presented IT Dashboard reports for management that ensured business alignment with key stakeholders.• Defined, initiated, and executed IT operations projects, while also managing cost, scheduling, and striving to ensure the ultimate success and acceptance of new technologies.• Managed the implementation of a Citrix Presentation Server farm that allows access to a CRM application. • Championed the realization of a scalable Citrix XenDesktop and XenApp environment supporting local and remote users. • Project owner in the design and implementation of two Enterprise Data Centers. Professional experience includes racking systems, air flow, HVAC, power management, fire suppression, cable management, and physical security.• Managed the team responsible for supporting and hosting forty plus websites with IIS 6.0/7.0. Professional experience includes SSL management, SPKI Administration, Website setup and security, monitoring and alerting, DNS, IP management, and Firewall administration for a distributed multi-tier environment. • Significantly reduced expenses using VMWare leading to a 25% reduction in physical servers, elimination of legacy support, and a drop in annual warranty expenses by 35%. • Led the creation and integration of services in five cities and two countries, including three phone system consolidations, four domain/exchange consolidations, and expansion of user support more than 100% to 1,300 users.• Served as compliance HIPAA compliance officer for Lash Group from October 2006 until January 2010. • Facilitated the implementation of IT policies and procedures ensuring HIPAA and SOX compliance across the enterprise.

• Resolved technical issues with network, printer, servers, and applications. • Led all backups and restores in combined Windows and Tru64 environment. • Coordinated installations and updates of hardware and software to ensure minimal downtime and total policy compliance. Recognized as “Associate of the Year.”• Automated common software development routines with customized logon scripts.• Supported substantial streamlining of help request processing by assisting with development of a single data source.• Increased first-call resolution and efficiency by spearheading new knowledge base for System Administrators.

• Provided technical support to 100+ users. • Led conversion to Windows-based technologies from the Novell platform.• Served as the primary contact for all IT support requests.