James Ellis Email & Phone Number

Gold Coast, Qld, Au

Brisbane, Queensland, Australia

The Langham Gold Coast

Led my team of Guest Relations Agents to deliver an exceptional guest experience whilst fulfilling the brand vision of ‘building great memories’ and mission of 'surfing the wave of unrivalled luxury'. As Departmental Trainer, my role was to guide and assess my team on departmental Standard Operating Procedures.

Gold Coast, Queensland, Australia

Worked as Team Leader and Administration Officer at the Queensland Health Covid-19 Vaccination Clinics at John Flynn Hospital and Broadbeach. Led large teams to deliver a professional, efficient and safe vaccination experience for our clients whilst demonstrating the Gold Coast Hospital and Health Service values at all times.

Gold Coast

Delivered excellence in customer service in various Front Office roles including ‘Reception’, ’Concierge’ and ‘At Your Service’.

Broadbeach, Queensland

Delivered English courses of all levels to adult international students whilst demonstrating cultural sensitivity to differing backgrounds and a wide variety of learning styles.

Brisbane, Australia

Provided leadership expertise and support for all cabin crew, with direct accountability for service, safety and people management within the cabin. As an Onboard Manager I was responsible for KPI achievement on every flight with a focus on consistent service delivery resulting in a distinct competitive advantage for Qantas.

Brisbane & Sydney, Australia / London, Uk

Brisbane And Sydney, Australia

Implemented and delivered courses for new and exisiting cabin crew whilst working in Learning and Development for 18 years. I worked in all roles on board the aircraft and was a Customer Service Manager for 18 years and held an Executive role in London as Customer Experience Manager. In my flying role I led my teams to deliver a premium customer experience whilst working alongside them.

London Heathrow

I was responsible for day to day management of customer service standards at Heathrow Airport in both ground and cabin crew delivery. This included the development and management of a team of Customer Service Managers, Customer Service Supervisors and First Hosts in accordance with the strategic and customer service objectives of the One Service Team at Heathrow Airport.

Sydney, Australia

Sydney, Australia

Sydney, Australia

Gold Coast, Australia

Taught Academic English courses to international students to prepare them for success at SCU.

Gold Coast, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Tokyo, Japan

As Associate Professor and English Program coordinator, I was responsible for curriculum design, materials development and personnel matters. I also provided instruction in academic and general English courses such as Advanced Writing, Integrated English, Drama, Oral and Intercultural Communication.

New Westminster, British Columbia

Taught English for Academic Purposes to both immigrant and international students. I also taught in various English immersion programs and was responsible for developing and implementing a pronunciation tutorial, supervising a student teacher and giving TOEFL preparation workshops.

Master Of Arts (Ma), Teaching English As A Second Or Foreign Language/Esl Language Instructor

Bachelor Of Arts (B.A.), French Language And Literature