Manages and maintains the organization's Salesforce database and develops customized data integrations with multiple external e-commerce applications

Provides a broad spectrum of technical support for everything from desktop hardware and software, to databases design, to linux and windows server management.

Author of the post-apocalyptic cyberpunk novel UNITY and several science fiction and fantasy short stories in major genre publications

---- Operations management:• Handled in-house accounting. Oversaw all income and expenses, monitored account balances, paid taxes, assisted with audits and planning.• Managed vendor and deposit files, contracts, licenses, leases, etc.• Tracked office inventory and purchased new equipment• Supervised staff and volunteers around mailing preparation, deposits, data entry, retailing, customer service, and program logistics.• Served as Human Resources---- Program management:• Managed the King County Metro bicycle locker program. Maintained lease records, supported locker renters, coordinated maintenance, handled program reporting and invoicing.• Managed Seattle Bicycle Guidemap program, mailing out copies of the Seattle bike map upon request. Maintained map inventory and handled reporting and invoicing.• Facilitated several other programs, grants and events as needed.---- Customer service and retail:• Helped customers and sold items in the storefront• Responded to inquiries about bicycling (laws, routes, etc.) by phone, email, and in person, and researched answers• Supported members, donors and customers---- Information Technology:• Provided all in-house tech support. Set up, upgraded, and fixed workstation hardware and software. Troubleshot VoIP phones, networking, office server, file sharing, multiple databases. Coordinated outside help as needed• Assisted with website redesign and migration• Assisted with database migration---- Graphic design:• Designed several items including the quarterly print newsletter and the Bicycle Law Pocket Guide• Coordinated and advised print production---- Fundraising:• Diverse duties around the annual auction gala: ticket sales, accounting, logistics, volunteer supervision, general troubleshooting.• Compiled sophisticated database queries to generate lists for donor outreach and track ROI by subgroup• Performed extensive database-assisted analysis of giving patterns to help plan and target future outreach

Designed and created functional and aesthetic websites from the ground up, highly tailored to the needs of the client.

Provided wide range of membership support, information technology, and administrative services for this nonprofit civics organization.• Managed membership program, including online sales, correspondence, frontline member support, and troubleshooting.• Provided general administrative support including answering up to 50 phone calls per day, vendor communications, filing, financial reporting, meeting logistics, tracking inventory, and copier maintenance.• Managed, maintained, and created content for a complex Drupal-based website. Trained staff and volunteers in content management. Responsible for continual upgrades and augmentations to the site’s usability, functionality, and stability. Managed a complete site revamp.• Managed and maintained a large CiviCRM database – including memberships, payments, contacts, volunteers, and eNewsletter distribution lists. Generated reports, conducted data analysis, tracked membership trends. Entered records of donations and membership and ticket sales. Removed duplicate records and developed processes for keeping the database clean and accurate. Trained staff and volunteers in data entry and recordkeeping.• Performed all in-house graphic design, including web graphics and print production. Designed and produced brochures, postcards, posters, flyers, office letterhead, and business cards. Produced web banners for each event.• Provided general technical support to all staff and volunteers. Performed setup and maintenance of office workstations, laptops, and audio-visual equipment.• Assisted in coordination of over 180 events, including logistics, hospitality and A/V presentations.• Documented all policies and procedures for the Membership & IT Coordinator position.• Recognized by supervisor for “excellent customer service, patience, with ability to turn his attention and energy on a dime…a joy to work with on a daily basis…an invaluable team member.”

Responsible for all aspects of sales, marketing, customer service, business development and office operations for this startup internet services company. Developed sales and marketing strategies, streamlined office procedures, and served as first-tier of in-house technical support for a unique package of software products. Recognized as an outstanding contributor.• Wrote, designed and launched an e-newsletter. Managed direct mail campaigns. Made sales calls, in-person visits and presentations to new and potential clients. Managed a database of sales leads and current clients.• Wrote comprehensive proposals in response to RFPs.• Consulted potential and current clients concerning their information technology needs and how Hang Wire's products and services could serve them. Explained complex technical issues in clear and simple terms. Worked to solve technical difficulties in person and by phone and e-mail. Provided training to new clients in the use of our products.• Designed, wrote and produced direct mail pieces, brochures, and sales collateral materials. Designed and produced buttons and other graphics for web-based software interfaces.• Assisted in re-design of company website and designed a client's new website.

Provided all manner of technical support and assistance to residents of on-campus housing at The Evergreen State College, both remotely and in person.• Maintained and troubleshooted all network infrastructure throughout housing.• Rescued important data from dying hard drives.• Righteously slaughtered vile hordes of viruses and spyware. • Created a Drupal-based compendium of technical knowledge and procedures for the benefit of future staff.