I am a designer skilled at bridging UX and service design. My design journey began with undergraduate studies in graphic design, opening the door to a continuous exploration of design that still drives me today.Outside of work, I enjoy walking, exploring new places, and watching movies. Feel free to ask me for a recent movie recommendation :)Keywords: Mobile/ Desktop Interface Design, UI, UX, UED, Product Design, Data Visualization, Dashboard, User Flow, Wireframe, High-Fidelity Design, Prototyping, Design System, Responsive Design, Visual & Brand Design, Secondary Research, Competitor Analysis, Survey, Persona, Storyboard, Journey Mapping, Usability Testing, User Interview, Affinity Diagramming, Focus Group, Workshop Facilitation, Ecosystem Map, Service Blueprint, Figma, Miro, Adobe CC Suite, Lottie, Spline, JIRA, Confluence
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Service DesignerIntuit Jun 2024 - Aug 2024Mountain View, California, Us• Pioneered the future customer experience for recommendation features, aligning with the customer retention and growth strategy; presented 5 research findings and visualization to 10+ senior leaders. • Developed a comprehensive research plan that included three prototypes, unmoderated concept testing, and user interviews.• Facilitated a blueprint workshop with 8 cross-functional team members to identify customer-driven opportunities.• Created future-state storyboards and service blueprints by exploring tech capabilities through 1:1 with 12+ key stakeholders.• Recognized with the Employee Spotlight award twice by my direct manager for exceptional contributions. -
Design ResearcherMayo Clinic Mar 2024 - Jun 2024Rochester, Minnesota, Us• Led the team to conduct desktop and qualitative research; synthesized data into site observation notes, personas, journey maps, and presentations, to secure stakeholders’ buy-in.• Planned and facilitated 10 usability tests and surveys to gather feedback from targeted users.• Developed an actionable research plan to ensure clients have references to continue user research post-project. -
Ux DesignerDeloitte Jan 2024 - Mar 2024Worldwide, Oo・Spearheaded user research to uncover pain points for the Census Bureau's target users and present design strategies to a cross-functional team of 12 and 5+ stakeholders.・Conceptualized and delivered gamified apps and ambassador programs, proposing clear solutions for enhancing the 2030 U.S. Census outreach. -
Ux DesignerPrudential Plc Jul 2021 - Jun 2023Central, Hk∙ Delivered 10+ features of the financial app from research to design with a cross-functional team, gaining recognition from stakeholders in 3+ key markets.∙ Built and launched the design system for 3 core product lines across 6 business units internationally.∙ Enhanced final deliverable quality by improving and executing design QA processes, leading to a model workflow that surpassed other product lines in design consistency.∙ Hosted a gamification workshop for 100+ colleagues on online whiteboard collaboration tools, achieving first place in the tech-sharing competition. -
Ux DesignerLexisnexis Nov 2019 - Jan 2020New York City, Ny, UsWorked on LexisRed legal library app for legal professionals: https://www.lexisnexis.com.au/en/products-and-services/lexis-red
Elly Yu Education Details
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Savannah College Of Art And DesignBusiness Innovation -
Tongji UniversityCommunications Design
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National Taiwan University Of ArtsGraphic Communications
Frequently Asked Questions about Elly Yu
What is Elly Yu's role at the current company?
Elly Yu's current role is Designer bridging UX and Service Design | prev. Intuit.
What schools did Elly Yu attend?
Elly Yu attended Savannah College Of Art And Design, Tongji University, National Taiwan University Of Arts.
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