What if your business numbers told a different story? How about a story a compounding growth and accelerated profits? I work with business owners and leaders to grow their businesses quickly and inexpensively in the changing environment. In fact, I can help businesses double their profits in 6 months without spending additional money on marketing and advertising. I work with businesses to align their vision, goals, strategies, and action plans and create a road map for growth. My 20+ years of business development, operations, and business growth experience, along with my proprietary Profit Acceleration software and extensive e-Learning Academy allow my clients to set themselves apart from their competition and experience the power of compounding growth. Let me help you on your journey to professional, organizational, cultural, financial and marketing transformation. Visit my website at www.finding-forward.com to learn more.

Responsible for strategy, operations, business development and financials of all clinics and service lines. Oversaw Clinic Operations, Medical Staff Support, IT, Data Analytics, Performance Improvement, Informatics and Risk Mgmt. Introduced and implemented dyad leadership model between COO and CMO to deliver high quality patient care, improve patient access, drive operational efficiency, and enhance patient, staff and provider engagement. Collaborated with community and state-wide partners to close care gaps and coordinate care for under-served and vulnerable populations. Select Key Successes:• Co-led strategic planning, implemented cascading goals and dashboards, and served as Exec Sponsor for Patient Experience/Quality and Business Dev. strategic pillars.• Grew business by 10% prior to pandemic through enhanced communication, data transparency and operational efficiencies, resulting in increased engagement and goal alignment. • Served as Incident Commander through Pandemic:o Member of County EOC and community/State collaboratives.o Maintained knowledge of rapidly changing CDC, Public Health and State guidelines and quickly adjust policies, communications and operations accordingly.o Communicated updates to team and Board and facilitated federal & state reporting.o Stood-up telehealth within weeks and implemented long-term telehealth solution.o Established infrastructure and processes for staff to work remotely.o Stood-up drive thru COVID testing site and opened new COVID Clinic.o Operationalized vaccine clinics.• Led Team and community partnerships to develop: o Virtual Care for Primary Care, Women’s Health, COVID Clinic and Telepsychiatryo Medicated Assisted Treatment programo Behavioral Health Integrated Care Model• Implemented Patient Engagement and Data Analytics software to enhance clinical care, ACO and care mgmt strategies.• Represented org on State-wide Data Governance, IT Steering, ACO Advisory, and Behavioral Health Strategy Committees.

Served as Senior Project Manager/Consultant to at UnityPoint Health - St. Luke's. Responsibilities included:• Facilitate Regional Efficient and Effective Operations Team to ensure Regional capitalization of System initiatives and strengthen efforts to ensure Region achieved financial targets.• Led evaluation of care delivery and business models for Physician Residency Program, required collaboration of local Residency Program, FQHC, Mercy Medical Center and UPH leadership.• Through consulting agreement, developed business, financial and operational plans for a Coe College Center for Health and Society and community healthcare innovation space.

Led start-up of UPH–Continuing Care Hospital (CCH) and developed a long-term acute care hospital (LTACH) service line in Iowa from ground up. Worked closely with Board of Directors, Medical Staff, UPH leadership, management company and referral partners to establish a mission driven culture and deliver high quality, coordinated, and patient/family-centered care to an extremely complex patient population. Served as advocate at State and Federal levels. After shifts in LTACH reimbursement, the difficult decision was made to close CCH and utilize system resources and space differently. With focused leadership, led team thru hospital closure and opening of new specialty unit in its place. Select CCH Key Successes:• Developed extensive referral network, serving patients from 69 Iowa Counties and 9 States. • Established mission driven culture with high associate engagement and great pride of work. • Created care model that integrated physical, mental, emotional, spiritual, social, and financial health support to patients and their families to get through this most difficult time.• Consistently achieved top decile patient satisfaction, earning 99th percentile multiple times, while serving extremely complicated patients.• Delivered exceptional clinical quality outcomes far exceeding national LTACH benchmarks.• Negotiated payer contracts with managed care and commercial payors who did not recognize LTACH level of care when CCH opened. • Transitioned associate employment, supplier contracts, financial services, credentialing and risk mgmt. from management company to directly provided by CCH or UPH.o Improved employee retention by 19% and greatly enhanced ability to recruit staff. o Standardized supplies with host hospital resulting in 30% reduction in inventory expense.o Improved physician satisfaction with alignment of supplies and policies. • Led implementation of full electronic medical record (EPIC), converted from paper chart.

Held leadership responsibility for outpatient service departments, system owned clinics, employed Medical Staff members, outreach specialty clinics, Medical Staff and Credentialing Office, inpatient and retail pharmacies, Human Resources, Facilities, Information Technology and Support Services. Served as Service Excellence Exec Sponsor to enhance patient, employee and physician engagement and align initiatives. Participated in Iowa Hospital Association committees and Rural Hospital Network. Select Key Successes:• Led process and engaged Board of Directors, medical staff, leadership, employees and community to create new organizational Mission, Vision, Values and strategic plan.• Achieved growth in outpatient visits by an average of 19% per year.• Partnered with medical staff to triple the number of employed providers to accommodate growth.o Transitioned Emergency Medicine and Anesthesia provider groups from contracted services to hospital employed providers. Recruited providers and established group and leadership.o Established two new primary care clinics, including facility construction, operational planning, leadership development, policy development and staff hiring.• Led Service Excellence initiative and created framework to align Planetree and engagement work. o Consistently achieved top decile patient satisfaction ranks in 3 of 4 service areas.o Integrated values into performance evaluations and established merit salary increases.o Established Rewards/Recognition program and Benefit Enhancement initiative.• Led implementation of full electronic medical record in hospital and clinics, including vendor selection, negotiations, planning, equipment selection and install, system build and training.• Oversaw master facilities planning and construction projects.

Promoted to Director of Program Development upon completion of Administrative Fellowship. Led development of new service lines, business ventures and programs in alignment of strategic goals. Established regional angioplasty program by obtaining Certificate of Need approval for additional catherization lab, recruiting physician and leading heart center construction, Step-Down unit formation, protocol development and marketing. Merged two independent cardiology clinics. Served as interim clinic administrator through merger to oversee operations, HR, physician relations and clinic construction.. Served as Project Manager for over $17 million of construction projects. Established new hospital-based helicopter service. Led construction of helicopter hanger and worked with air care provider to implement operational plan. Served as Medical Staff and Credentialing Coordinator when position was vacated.