Eric Nagy Email & Phone Number

Alpharetta, Georgia, United States

Alpharetta, Georgia, United States

• Built and lead 3 teams with 15 total consultants across group• Owned executive stakeholder relationships for customer engagements across 15+ initial implementations• Lead company wide implementation of Freshdesk• Started 24/7 Support• Owner of ongoing professional services team

Greater Atlanta Area

• 100% Gross retention of customer portfolio• Represented VOC working with product roadmap team. Designed and launched multiple platform level features improving customer experience•. Rolled out core department OKRs within Domo. Metrics used for weekly department performance tracking and high level board reporting• Introduced Loom communication to entire company• Lead implementation of internal PSA system implementation

Greater Atlanta Area

• Built and lead a team of 5 consultants• Standardized professional services training with 4 week training curriculum and 6 month ramp-up expectations• Introduced sales handoff standard documentation to maintain customer expectations and knowledge transfer• Worked with development team to begin sprint planning and ticket velocity

Greater Atlanta Area

• Warehouse Management, Order Management, Integrations, Reporting• Configuration, training, testing support, deployment, continuous improvement, and ongoing support

Greater Atlanta Area

• Implementation of OLM (Order Life-Cycle Management) Solutions.• Utilized VBA (Visual Basic for Applications) modeling to develop project tool that compared customer JIRA tickets to internal Salesforce tickets and ordered action items by priority.• Stabilized and took ownership for 5+ internal solution environments.• Gained experience in the following enterprise order management aspects:- Proficiency in payment processing, store inventory & fulfillment, available to commerce visibility, allocation, distributed selling, capacity, workflow configuration, and email notification.• Learned best practice insights for the retail industry.• Effectively troubleshot and resolved complex client code issues to meet delivery deadlines.

• Contributed to PLM (Product Life-Cycle Management) implementation for a Fortune 500 company.• Collaborated with a 4-person team in a large scale onsite PLM health check project at the headquarters of the leading toy manufacturing corporation.• Conducted client survey and derived data based insights to support recommendations.• Assisted in conducting client executive level discussions.• Helped organize and facilitate a client project workshop week. - Enabled employee workshop participants to create improvement action items.- Assisted in cost benefit analysis on high level action item prioritization.

St Louis, Missouri, United States

• Saved future report processing and analysis time of approximately 500 hours of labor annually.• Optimized functionality of the long-term planning production capacity reports.• Automated a master data compilation report reducing weekly report processing time by over 90%.• Designed a forecast comparison tool that is used in a monthly business forecast review.• Redesigned and corrected inaccuracies on an overbuy action report used for approximately 20 plants (reduced report process time by 85%).