Elnes Tubal Email & Phone Number

🎯 Provide vital audit function; evaluate effectiveness of risk management, control and governance processes for the local territorial authority (Christchurch City including Banks Peninsula) and second largest employer in the South Island of New Zealand.🎯 Help management and board (Audit and Risk Management Committee) fulfil their roles and responsibilities to establish, maintain and monitor an effective system of controls.🎯 Work as required with Civil Defence or any exercise that might be organised in relation to Council function.

🎯Largest general insurer in Australasia (New Zealand), more than 3,000 employees in New Zealand alone and S&P financial strength rating of AA- owning the brands NZI, Lumley, Swann, NAC, AMI and State, underwriting for ASB, BNZ, Westpac and The Cooperative Bank. See also: https://www.iag.co.nz. 🎯Covered all aspects of insurance claims as QA assigned in almost all IAG businesses including NZI and Lumley brands within New Zealand and offshore as well as external IAG partners thru facilities/schemes.🎯With great work ethic, increased professional knowledge, and picked up commercial QA role quickly; adaptable and taken on challenges readily, thriving on complex tasks and enjoying problem solving.🎯Worked well with the team and very supportive with a can-do attitude, contributions are always well thought out and add value, insightful and able to clearly identify issues and risks.

Auckland, New Zealand

🎯Initially with all Consumer Claims consisting of AMI (used to be both stores and contact centres) and State (contact centres) brands, hand-selected by the risk leaders to provide objective assessments within the boundaries of the risk appetite statement, thus achieving strategic objectives are achieved.🎯Solid QA team member and can be relied upon to produce work in a timely fashion with thousands of claims audited to date, planned and executed QA and fraud checks and adhoc quality reviews effectively, and took on board all suggestions, providing alternatives or opinions where appropriate, produced reports and implemented process improvements reducing leakage and non-compliance.🎯Contributed to the maturity of the QA professional function by taking on board all the required changes and improvements to the process including related trainings, control testing and scoping documents, while taking on the other assigned new tasks to the team including the delegation process and implementing improvements to its criteria.🎯Monitored and closed action points with owners agreeing with precise details and target dates, offered advice and guidance as appropriate.🎯Outside programme of work, realised greater initiatives and goals of the team to improve claims results through cost efficiencies, improve CX or reduce risk including the capability matrix assessment for the Delegations Alignment Project.

🎯Specialist institution recognised for its excellence in New Zealand standards adult education.🎯Hand-picked by senior trainers to facilitate the preparation for IELTS tests and other English language development, adapting lesson plans to different learning styles / language ability skills. Taught lessons encompassing a range of skill-building activities for speaking, writing, reading and listening whilst organising supplementary materials in English for all students.🎯Assigned with 3 classes overseeing average of 30 students per class and progressed 25 students (versus average 15) from various English skill levels to higher levels as evidenced by their exams results.

Auckland, New Zealand

🎯Recruited (whilst still New Zealand student) as part of the team to prioritise resolution and closure of the post-earthquake claims, contributed to a best-in-class world-leading claims experience for customers as New Zealand’s largest general insurer.🎯Managed within or more than the number of claims required per day contributing to 32,000 claims reviewed and 19,000 resolved from 15,000 target and identified and referred recoveries and fees for collection that provide savings to the company.

Visayas

🎯Country’s biggest (in terms of profitability) and progressive oldest bank with 12,000+ employees. Pioneer of the many firsts in Southeast Asia engaging in universal banking and lending, asset management, insurance, securities brokerage and distribution, foreign exchange, leasing, and corporate and investment banking with presence in Hong Kong and Europe. See also: https://www.bpi.com.ph/🎯Selected as among the youngest bank leaders with Senior Manager rank to lead highly complex branches in diverse regions encompassing key large cities to ensure quality standards are observed and provide pro-active risk insight, advice, investigation and solutions as the subject matter expert to areas relating to policy formulation, fraud and other risks mitigation, detection and resolution.🎯Successfully established independent regional QA office in the country as nominated by senior management with at least 200 bank branches/units assigned with 100% of units assigned passed audit from previous 50% passing rate under leadership.🎯As pioneering dedicated QA for Retail Banking segment of the company, led in developing the benchmark tools and resources that are subsequently used on company audits. Met a 100% on time requirement for baseline and go live due dates.🎯Facilitated and conducted workshops and service clinics onsite while highly engaging with stakeholders pertaining to the company’s internal controls, approved policies and procedures and compliance to all regulatory requirements both local and abroad including Know Your Customer (KYC), Anti Money Laundering (AML), Countering Terrorist Financing (CTF) and FATCA principles, etc.🎯Implemented and maintained assurance programmes including development of audit reports, risk frameworks, change and incident management, risk profiling and root cause analysis including other risk and compliance assessments.

🎯Specialist hire as top graduate straight from select top university for rigorous and prestigious Management Training Programme and promoted 4x from then on for proven performance of well-rounded bank management including profit & loss management, process improvements proposal and implementation, risk and quality, sales, marketing and operations, administrative and regulatory/compliance functions altogether.🎯Point person in the regions assigned by top management for compliance, regulatory, and special projects including privacy, KYC, AML/CTF and FATCA having been a bank officer of over (including relief roles) 14 branches with average 12 direct reports each branch and helped passed audit of branches assigned.🎯Promoted numerous staff to management level or higher ranks and conducted team building and talent management including recruiting, top-grading, termination, quarterly staff performance evaluations, freelance hiring and career development.🎯Oversaw the multi-year technology and standardised physical-look integration of branches assigned as part of the bank’s two significant mergers with large and mid-sized banks.🎯Consistently exceeded targets with leadership of the last two branches should even speak louder with consistent double-digit growth rates having a leading market share in a highly saturated and competitive environment.

Bacolod City

🎯Held grammar and conversational classes with Japanese and Korean adults and children

Diploma In Business Level 7, Business, Excellence Awardee

My formal business qualification to match my extensive business experience

Stepping Up To Management Program, Business Administration And Management, General

Diverse case studies and actual individual and team learning

Doctor Of Communication Student, Doctor Of Communication

My continued pursuit of higher learning with Doctor of Communication gives me even more fresh ideas and views

Master Of Management, Master Of Management

Rigorous and extensive researches and idea exchanges

Secondary Education, Values Education, Magna Cum Laude

Honed well my understanding of human behaviour, learning and development among others while being a top ranking scholar

Ba, Psychology, Magna Cum Laude

Excellent way of learning human behaviour and education itself

Ccna Cisco Systems Network Admin I, It

Jumpstarting data and information management

Ccna Cisco Systems Network Admin I