ACHIEVEMENTS Created new website content update template to enable Product team to request website updates to marketing team using standardised approach. This ensures understanding of required changes, leading to greater cross departmental efficiency.  Successful engagement with Delivery Partners, igniting and maximising partnerships to increase product portfolio. Redesigned and consolidated Product Steering Committee report ensuring continuity and trackability through each… Show more ACHIEVEMENTS Created new website content update template to enable Product team to request website updates to marketing team using standardised approach. This ensures understanding of required changes, leading to greater cross departmental efficiency.  Successful engagement with Delivery Partners, igniting and maximising partnerships to increase product portfolio. Redesigned and consolidated Product Steering Committee report ensuring continuity and trackability through each stage of product development. Show less

ACHIEVEMENTS Created and developed ‘Apprenticeship Order Tracker’ spreadsheet to record and track purchase order information, item pricing and courseware / exam voucher codes for distribution to apprentices.  Identified previously purchased, valid, unredeemed courseware codes (400+ codes) for redistribution, reducing unnecessary additional company expenditure.  Consolidated and streamlined course confirmation, courseware ordering and distribution processes increasing… Show more ACHIEVEMENTS Created and developed ‘Apprenticeship Order Tracker’ spreadsheet to record and track purchase order information, item pricing and courseware / exam voucher codes for distribution to apprentices.  Identified previously purchased, valid, unredeemed courseware codes (400+ codes) for redistribution, reducing unnecessary additional company expenditure.  Consolidated and streamlined course confirmation, courseware ordering and distribution processes increasing productivity and reducing duplication of work. Show less

ACHIEVEMENTS Created and developed a document to consolidate information and track the progress of Department for Education contracts from initiation to completion ensuring contractual compliance.  Created and developed a document to consolidate NDIS client information and automatically identify missing and expired information.

RESPONSIBILITIES Administrative support to all departments and levels of staff. Duties including but not limited to telephone, fax, e-mail enquiries, mail management, meeting room set up, minute taking, room and vehicle calendar management. Manage incoming supplier invoices, reconcile with client contracts in “MAISY” software and prepare for processing in “CIM” software. Recording and updating spread sheets and records, maintain archive records and ensure that the storage… Show more RESPONSIBILITIES Administrative support to all departments and levels of staff. Duties including but not limited to telephone, fax, e-mail enquiries, mail management, meeting room set up, minute taking, room and vehicle calendar management. Manage incoming supplier invoices, reconcile with client contracts in “MAISY” software and prepare for processing in “CIM” software. Recording and updating spread sheets and records, maintain archive records and ensure that the storage area is accessible while monitoring confidential administrative information system. Support and enhance accurate, reliable and timely information distribution to clients. Working autonomously as well as within a team framework sharing knowledge and ideas openly and demonstrate willingness to embrace a diverse workplace. Identifying and rectifying potential hazards ensuring a safe work environment for all staff. Referring internal and external clients to relevant support services and staff members in an efficient and professional manner while protecting client confidentiality and adhering to the legislative privacy principles. ACHIEVEMENTS Identified opportunities for improvement and streamlining of processes and work practices to ensure staff efficiency. Created and implemented new departmental staff leave calendar enabling managers to overview staff personal and annual leave entitlements. Show less

RESPONSIBILITIES Providing general and technical administrative support to managers, designers, engineers and technicians in Special Projects engineering department. Raising purchase orders and invoices, sourcing parts and materials through the internet and established suppliers, tracking and reconciling against “DYNAMICS” accounts system and stock controller duties. Security Controller responsibilities for department, covering ‘Secret’, ‘Restricted’ & ‘Classified’… Show more RESPONSIBILITIES Providing general and technical administrative support to managers, designers, engineers and technicians in Special Projects engineering department. Raising purchase orders and invoices, sourcing parts and materials through the internet and established suppliers, tracking and reconciling against “DYNAMICS” accounts system and stock controller duties. Security Controller responsibilities for department, covering ‘Secret’, ‘Restricted’ & ‘Classified’ documentation, performing local audit of security documents, maintaining security, training and asset registers, updating departmental procedures to comply with accreditations. Identifying and rectifying potential hazards in the workshop and office space ensuring a safe work environment for all staff. Compiling and updating of project files and document control by monitoring and maintaining received and sent out register, performing controlled import and exports of documentation to and from secure server. Organising venues, accommodation, catering and transportation for clients and personnel for meetings and events. Compiling and typing of correspondence, project documents, supplier agreements, confidentiality agreements and meeting minutes. Reconciliation of company credit cards, personal expense claims and organising cash advances for departmental personnel, transmit personnel timesheets to respective agencies. Arranging transport of project and company vehicles to and from site through internal and external contractors. Arrange for department personnel to visit clients site and provide through life support of completed projects.ACHIEVEMENTS Minimised incidents and accidents by ensuring work health and safety policies implemented and maintained. Created new process and register for importing and exporting documents to and from offline secure server. Show less

RESPONSIBILITIES Communicating courteously with customers, suppliers and contractors by telephone, email and letter.  Investigating and solving customers' problems, handling customer complaints and difficult situations in a patient, calm and effective way.  Analysing statistics and other data to determine the level of customer service provided by organisation.  Supervising and training staff to deliver a high standard of customer service. Developing and implementing… Show more RESPONSIBILITIES Communicating courteously with customers, suppliers and contractors by telephone, email and letter.  Investigating and solving customers' problems, handling customer complaints and difficult situations in a patient, calm and effective way.  Analysing statistics and other data to determine the level of customer service provided by organisation.  Supervising and training staff to deliver a high standard of customer service. Developing and implementing customer service procedures, feedback and complaints procedures. Authorising and issuing refunds or compensation to customers and keeping accurate records.  Preparing and managing correspondence, reports, documents and online document registers. Updating online systems, creating weekly and monthly reports in line with SLAs and KPIs. Ensuring delivery timelines are adhered to, resolving any issues before producing invoices or credit notes. Ensuring all internal and external correspondence and documentation is dealt with in accordance with service level agreements, data protection and PCI DSS (Payment Card Industry Data Security Standard) compliance procedures. ACHIEVEMENTS Developed and implemented excel documents to accurately record and reconcile payment information, department expenditure, petty cash, company credit cards, purchase orders and refunds. Created customer survey and analysed results to identify areas of concern and improve company performance and customer satisfaction. Developed new complaints escalation procedures to ensure all staff aware and able to handle the initial client complaint and escalate as appropriate. Show less

RESPONSIBILITIES General administrative support and reception duties including maintaining calendars, scheduling meetings and appointments, arranging couriers, meeting clients. Management and processing of documentation, correspondence and reports.  Ordering of office supplies and stationary. Organising transportation, accommodation and catering for internal and external events. Communicating verbally and in writing to answer enquiries and provide… Show more RESPONSIBILITIES General administrative support and reception duties including maintaining calendars, scheduling meetings and appointments, arranging couriers, meeting clients. Management and processing of documentation, correspondence and reports.  Ordering of office supplies and stationary. Organising transportation, accommodation and catering for internal and external events. Communicating verbally and in writing to answer enquiries and provide information. Implementing documents to accurately record and reconcile personal expenses and company card expenditure. Raising purchase orders and producing invoices. Set up and maintain filing systems and document register.ACHIEVEMENTS Created letter templates to be used as basis for all correspondence increasing office efficiency. Introduced outlook diary management to automatically notify executive of impending work schedules and appointments. Show less