Els Jacobs is a Directeur at Berkeley & Lawrence Incasso Intermediairs. Colleagues describe them as "I know Els Jacobs in different roles (director collection agency/trainer/chairman board of examiners/author); in all roles Els aims to achieve the best quality within the given framework. As director of Berkeley and Lawrence Els goal is to have a optimal communication with the client and when possible a substantive feedback is given to promote cooperation and to optimize results. Berkeley and Lawrence is a small agency and that’s why customizing is one of the differences compare to the more established collection agencies. In the role as trainer Els is always up to date/aware of the law and legislative changes and how to translate these into (best) practice. As author Els can give a personal view on the (collection) law. As member of the board of examiners of the Credit Management Instituut, Els and I had several session where here role is to overview the hole process and gives the students a save environment to perform well. I respect Els in all roles and as a person, where respect, humor and honesty are the key elements. I hope our collaboration will less the next years." and "Nooit nagedacht over debiteurenbeheer, totdat Els Jacobs tegenover me zat te bellen. Recht op het doel af, correct, met humor en inhoudelijk erg sterk. Els is iemand met passie voor haar vak, dankbaar dat ik veel van haar kon leren."