- Participated in global CRM system design/adoption/maintenance, data warehousing and mining for sales/marketing/customer call center/support engineering/legal departments, database integraton with ERP and dashboard reporting based upon marketing and sales processes.- Established data segmentation mechanism with five analytical parameters to generate and qualify market leads in cross-regional key account management.

- Participated in global CRM system design/adoption/maintenance, data warehousing and mining for sales/marketing/customer call center/support engineering/legal departments, database integraton with ERP and dashboard reporting based upon marketing and sales processes.- Established data segmentation mechanism with five analytical parameters to generate and qualify market leads in cross-regional key account management.- Consolidated terms & conditions (T&C) and order fulfillment processes into the CRM system to ensure the quality of contracting and delivery.- Took initiatives for new marketing projects as track leader to enhance effectiveness in new business generation with improvement mechanism from CRM perspective through user feedback system.

- Participated in global CRM system design/adoption/maintenance, data warehousing and mining for sales/marketing/customer call center/support engineering/legal departments, database integraton with ERP and dashboard reporting based upon marketing and sales processes.- Established data segmentation mechanism with five analytical parameters to generate and qualify market leads in cross-regional key account management.- Consolidated terms & conditions (T&C) and order fulfillment processes into the CRM system to ensure the quality of contracting and delivery.- Took initiatives for new marketing projects as track leader to enhance effectiveness in new business generation with improvement mechanism from CRM perspective through user feedback system.

- Provided sales administrative supports in business fulfillment process, from order entry through A/R collection in every assigned deal. - Established the marketing demo & stock management process with sales team, such as inventory control, delivery process, return or resell program of aged demo and stock.- In-depth monthly financial analysis for A/R, demo and stock management.

- Performed administrative supports to Country Sales Manager and Business Development Manager.- Coordinated marketing promotion activities such as trade shows, technical seminars and advertisements.- Led an administrative team with effective supports for organizational operations.- Created a marketing support system including literatures, samples and demo-kits with aging status control processes.- Built up a Customer Database for sales and relationship management, through a prototype of CRM.

- In charge of taking shipments from vendors to HP factories world-wide upon export/import process.

- Delivered commercial service support for all customers and A/R follow-up.- Coordination of production schedule booking, shipment export/import process and inventory control.

- Credit and finance analysis of retail loans for indirect customers (users).- Credit check, A/R collection and finance analysis of car loans for direct customers (dealers).