• Setting up, testing, and deploying our clients' cross-channel marketing campaigns using our proprietary, web-based application • Interacting with clients on a daily basis and answers questions regarding production status, project questions or application inquiries • Training clients on the functionality of our web-based application • Helping clients interpret the results of their cross-channel marketing campaigns • Managing our clients' subscriber databases, including creating and updating their lists and segmenting data for targeted cross-channel marketing campaigns • Helping our clients build and improve their cross-channel marketing strategies • Accountability for resolving client issues, proposing solutions and escalating to the appropriate person to the point of resolution • Create client presentations to support the sales process • Ownership of special projects from start to completion, with little supervision and oversight • Training of new account managers and mentoring account managers in their professional development