Els De Schepper

Els De Schepper Email and Phone Number

Complaints, Offboarding and Fraud Management @ BNP Paribas Fortis
Antwerp, BE
Els De Schepper's Location
Antwerp Metropolitan Area, Belgium
Els De Schepper's Contact Details

Els De Schepper personal email

About Els De Schepper

We aim to continuously steer and improve the service delivered by our colleagues within the Client Service Centre through a variety of data, input and activities (complaints, incidents, quality, Lean, simplifications, data reporting, data delivery, planning & forecasting).Experience within operational teams and thorough process experience within a service environment.(Focus on End-to-end philosophy, Lean philosophy, customer driven organisation, systems thinking)

Els De Schepper's Current Company Details
BNP Paribas Fortis

Bnp Paribas Fortis

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Complaints, Offboarding and Fraud Management
Antwerp, BE
Website:
bnpparibasfortis.com
Employees:
11908
Els De Schepper Work Experience Details
  • Bnp Paribas Fortis
    Complaints, Offboarding And Fraud Management
    Bnp Paribas Fortis
    Antwerp, Be
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  • Bnp Paribas Fortis
    Complaints, Offboarding & Fraud Management
    Bnp Paribas Fortis Dec 2023 - Present
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  • Bnp Paribas Fortis
    Client Service Centre - Head Of Transversal Steering & Support
    Bnp Paribas Fortis Jul 2020 - Nov 2023
    Organisational booster of motivation and smooth customer service - heading the Lean & Simplification team, Client Service Center Data Management, Client Service Center Training, Communication & Change, Complaints Management and the Client Service Center Net Promotor Business Partner. A wide variety of activities to support our customers & organisation.
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  • Bnp Paribas Fortis
    Head Of Client Servicing Private Banking
    Bnp Paribas Fortis Oct 2018 - Jun 2020
    Heading very motivated teams to get the Private, Wealth and Priority colleagues and clients a smooth service for their investment contracts.
    View
  • Bnp Paribas Fortis
    Process Manager Cross Channels
    Bnp Paribas Fortis May 2015 - Oct 2018
    Brussels Area, Belgium
    Process manager within a customer-centric domain, managing a variety of processes related to customer experiences and customer intimacy (channel-related processes and transversal capabilities and processes). Since 2017 taking up the role within an agile organisation (chapter lead, product owner).
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  • Bnp Paribas Fortis
    Process Manager Cash & Cards
    Bnp Paribas Fortis Sep 2013 - Apr 2015
    Brussels Area, Belgium
    Process manager for cash related processes (transactional processes, transport management and stock management) and cards processes (debit cards, credit cards, prepaid cards -- cards issuing, transactional processes and acquiring). Applying the BPM methodology (Gartner) to the processes in scope, managing the balance between continuous process management and project contributions (process definitions & change management).
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  • Bnp Paribas Fortis
    Head Of Account Lifecycle Administration
    Bnp Paribas Fortis Jul 2010 - Sep 2013
    Responsible of operational teams supporting commercial processes and services within the area of customer accounts, account conditions and reporting.
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  • Bnp Paribas Fortis
    Lean Consultant
    Bnp Paribas Fortis Feb 2007 - Jun 2010
    Lean Management SolutionsInstall a 'continuous improvement' culture, so that people improve the work according to the customer's needs. Install a culture that enables people to change the system to improve performance and the way the work works.
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  • Fortis
    International Management Trainee
    Fortis Sep 2005 - Jan 2007
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  • Fortis Bank
    Lean Consultant
    Fortis Bank Feb 2007 - Jun 2010
  • Trias Ngo / Acist Ngo
    Analist
    Trias Ngo / Acist Ngo Jul 2004 - Oct 2004
    Research on the microfinance situation in Monduli and Babati district (Tanzania). SWOT-analysis of the local savings and credit cooperative societies and the microfinance industry in the northern part of Tanzania. Research on the upscaling of local savings groups and institutions (SACCOS) and their (possible) relations with commercial banks.

Els De Schepper Skills

Systems Thinking Change Management Management Consulting Banking Business Transformation Process Management Process Improvement Strategy Business Process Improvement Lean Manufacturing Process Engineering Operational Excellence Business Process

Frequently Asked Questions about Els De Schepper

What company does Els De Schepper work for?

Els De Schepper works for Bnp Paribas Fortis

What is Els De Schepper's role at the current company?

Els De Schepper's current role is Complaints, Offboarding and Fraud Management.

What is Els De Schepper's email address?

Els De Schepper's email address is el****@****ail.com

What skills is Els De Schepper known for?

Els De Schepper has skills like Systems Thinking, Change Management, Management Consulting, Banking, Business Transformation, Process Management, Process Improvement, Strategy, Business Process Improvement, Lean Manufacturing, Process Engineering, Operational Excellence.

Who are Els De Schepper's colleagues?

Els De Schepper's colleagues are An Den Haese, Brigitte Delabie, Jan Kindt, Marc Meire, Stijn De Taeye, Shanda De Graef, Michel Oeyen.

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