Buy, sell or rent property for clients; interview prospective clients, study property listings, accompany clients to property site; discuss conditions of sale, and prepare contracts, agreements, closing statements, deeds and leases; evaluate mortage options to assist clients obtain financing; advise clients on market conditions, prices, mortgages, legal requirements and related matters.

Monitored performance of call center staff and provided feedback to ensure that call center and customer satisfaction goals were met.Reviewed and analyzed reports regarding call center performance, including productivity, quality, sales and adherence performance; identified training needs and balanced workload requirements with available resources to maximize customer satisfaction.Ensured competence and continuity of qualified Customer Service Specialists through effective training… Show more Monitored performance of call center staff and provided feedback to ensure that call center and customer satisfaction goals were met.Reviewed and analyzed reports regarding call center performance, including productivity, quality, sales and adherence performance; identified training needs and balanced workload requirements with available resources to maximize customer satisfaction.Ensured competence and continuity of qualified Customer Service Specialists through effective training, motivation, coaching, development and recognition of Customer Service Specialists.Provided guidance to Customer Relations Coordinators in the resolution of difficult customer questions and concerns.Conducted telephone monitoring in accordance with company policy to ensure quality service and customer satisfaction goals were met.Performed all human resources transactions for staff including recruitment and selection, termination, and pay status change recommendations.Handled escalated customer conerns, maintains composure and diffuses difficult situations and follows up to ensure positive resolution.Prepared and conducted employee performance appraisals and monthly progress and improvement plans.Assisted in the execution of policies and procedures to ensure that established company standards were followed.Ensured call center operations had a sufficient level of staffing through efficient scheduling and adjustment of staff to meet peak service demands. Maintained excellent attendance records and took corrective action when necessary. Show less