-Maintain compliance with company policies and procedures.-Monitor employee activities and provide guidance when needed to improve Customer Serviceexperience to the clients.-Provide training to the team for better Customer Service and to improve their skills according to the company policies and expectations.-Timely communication to management of all corporate, associate and customer issues.-Reviews and analyzes customer’s needs to determine the best handling process per their needs.-Arranges and coordinates the team schedule.-Instructs Operation procedures to the team and train new staff.-Negotiate with vendors and internal pricing for services and rates.-Handling of projects and special needs for all sort of shipments.-Weekly report meetings with managers.-Monthly one-on-one meetings with team members.Achievements: -Structuring FCL department from day 1, setting up the company with the ocean carriers to smooth the operations and training new employees in the USA and overseas. -Implementation and training for our overseas data entry to support the customer service team;

- Responsible in coordinating shipments from several origins and destinations around the world,following up with customers, origin, and destinations to make sure freight is delivery on time based oncustomer requirements.- In charge of air consolidations with final destination South America.- Contact with airlines to negotiate rates and monthly allocations for air consolidations.

- Maintain compliance with company policies and procedures.- Maintain confidentiality of HR documents.- Ensure that Operations is kept in standard working order; all analysts are set to company standards.- Monitor employee activities and provide guidance where needed.- Timely communication to management of all corporate, associate and customer issues.- Collect information and update monthly KPIs about the operations and present them to 1 the management team, with action plans if needed.Support analysts to resolve problems and find the best solution for certain issues.policies and procedures.- Responsible in coordinating ocean export shipments and ocean import shipments from several origins;following up with customer, origin, shipper, and destinations.- Responsible for the whole process since the pick up of cargo up to final destination, and all the bureaucratic procedures until the process is completed.- Contact with terminals, brokers, CBP for import releases.- Handling of all sort of shipments, including projects, bonded cargo, ground transportation.