Deliver service and support to our customers using and operating automated call distribution phone software, via remote connection over the Internet.Provide and process customer information in response to inquiries, concerns, requests about products, services and evaluate and analyze customer disputes. Disputes must be resolved within 30 days. Following standard process and research required to obtain information using available resources. Identify and prioritize client issues. Redirecting as needed to appropriate resource. Retaining customers through solidifying business relationships with efficient customer service and offering alternative solutions where appropriate. Organize ideas and communicate oral messages appropriate to listeners and situations. Prepare accounts for to be processed for attorney for non- paying customers. Meticulously follow up with customers to ensure proper account reconciliations. Stay current with system information, changes and updates

Collaborate with attorneys to create strategic plans to increase production and collections. Gathered, analyzed, and report daily/weekly/monthly reports to the management staff.The end goal is to ensure that customers and clients are served well, and that the employees adhered to FDCPA and state regulations.

• Instrumental in improving production through suggestion, development, and implementation of new reporting procedures to the management staff, which caused our employees knowledge to increase • Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies to each of the managers• Assisted in the hiring process of operations manager and employees• Worked closely with Human Resources with employee issues• Assisted with opening of new call centers• Expertise in resolving escalated customer service issues• Locate debtors information thru skip tracing tools to look for assets to garnish• Collect on Sentara Medical Bills, Credit Cards, Mortgages, automobiles• Work closely with Sentara on disputed accounts• Resolved medical bills by providing insurance information when needed

Instructed New Recruits in all aspects of the military Prepared soldiers for war time situations